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PRIVACY POLICY

1. DATA PROTECTION AT A GLANCE

General Information

The following information provides a simple overview of what happens to your personal data when you visit our website. Personal data is any data by which you can be personally identified. For detailed information on the subject of data protection, please refer to our privacy policy set out below this text.

Data Collection on Our Website

Who is responsible for the data collection on this website?

The data processing on this website is carried out by the website operator. Their contact details can be found in the legal notice of this website.

How do we collect your data?

Your data is collected in part by you providing it to us. This may, for example, be data that you enter into a contact form.

Other data is collected automatically by our IT systems when you visit the website. This is primarily technical data (e.g. internet browser, operating system or time of the page view). This data is collected automatically as soon as you enter our website.

What do we use your data for?

Part of the data is collected in order to ensure the error-free provision of the website. Other data may be used to analyse your user behaviour.

What rights do you have regarding your data?

You have the right at any time to obtain information free of charge about the origin, recipients and purpose of your stored personal data. You also have a right to request the rectification, blocking or deletion of this data. For this purpose, as well as for further questions on the subject of data protection, you can contact us at any time at the address given in the legal notice. Furthermore, you have a right to lodge a complaint with the competent supervisory authority.

Analysis Tools and Third-Party Tools

When you visit our website, your browsing behaviour may be statistically evaluated. This happens primarily by means of cookies and so-called analysis programs. The analysis of your browsing behaviour is generally anonymous; the browsing behaviour cannot be traced back to you. You can object to this analysis or prevent it by not using certain tools. For details on this, please refer to our privacy policy under the heading "Third-party modules and analysis tools".

You can object to this analysis. We will inform you of the options for objecting in this privacy policy.

2. GENERAL INFORMATION AND MANDATORY INFORMATION

Data Protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.

When you use this website, various items of personal data are collected. Personal data is data by which you can be personally identified. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done.

We point out that data transmission over the internet (e.g. when communicating by email) may have security gaps. Complete protection of data against access by third parties is not possible.

Information on the Responsible Body

The body responsible for data processing on this website is:

voiceOne UG
Hinterer Graben 10
96047 Bamberg

Phone: +49 (951) 16092950

Email: info@voice-one.ai

Managing Director: Michael Horn
Register Court: Bamberg, HRB 12567

The responsible body is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data (e.g. names, email addresses or similar).

Withdrawal of Your Consent to Data Processing

Many data processing operations are only possible with your express consent. You can withdraw consent already given at any time. An informal notification by email to us is sufficient for this. The lawfulness of the data processing carried out up until the withdrawal remains unaffected by the withdrawal.

Right to Lodge a Complaint with the Competent Supervisory Authority

In the event of breaches of data protection law, the data subject has the right to lodge a complaint with the competent supervisory authority. The competent supervisory authority for data protection matters is the state data protection commissioner of the federal state in which our company has its registered office. A list of the data protection commissioners and their contact details can be found under the following link: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.

Right to Data Portability

You have the right to have data that we process automatically on the basis of your consent or in performance of a contract handed over to you or to a third party in a common, machine-readable format. Insofar as you request the direct transfer of the data to another controller, this will only be done where it is technically feasible.

SSL and TLS Encryption

For security reasons and to protect the transmission of confidential content, such as orders or enquiries that you send to us as the site operator, this site uses SSL or TLS encryption. You can recognise an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the padlock symbol in your browser line.

When SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Encrypted Payment Transactions on This Website

If, after concluding a paid contract, there is an obligation to transmit your payment data (e.g. account number for direct debit authorisation) to us, this data is required for payment processing.

Payment transactions via the common means of payment (Visa/MasterCard, direct debit) are carried out exclusively via an encrypted SSL or TLS connection. You can recognise an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the padlock symbol in your browser line.

With encrypted communication, your payment data that you transmit to us cannot be read by third parties.

Information, Blocking, Deletion

Within the framework of the applicable statutory provisions, you have the right at any time to obtain free information about your stored personal data, its origin and recipients and the purpose of the data processing and, where applicable, a right to rectification, blocking or deletion of this data. For this purpose, as well as for further questions on the subject of personal data, you can contact us at any time at the address given in the legal notice.

Objection to Advertising Emails

The use of contact data published within the framework of the legal notice obligation for the transmission of advertising and information materials not expressly requested is hereby objected to. The operators of the pages expressly reserve the right to take legal action in the event of the unsolicited sending of advertising information, for example by spam emails.

3. DATA PROTECTION OFFICER

Legally Prescribed Data Protection Officer

4. DATA COLLECTION ON OUR WEBSITE

Cookies

The internet pages partly use so-called cookies. Cookies do not cause any damage to your computer and do not contain viruses. Cookies serve to make our offering more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and that your browser saves.

Most of the cookies we use are so-called "session cookies". They are automatically deleted at the end of your visit. Other cookies remain stored on your device until you delete them. These cookies enable us to recognise your browser on your next visit.

You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general, and activate the automatic deletion of cookies when the browser is closed. If cookies are deactivated, the functionality of this website may be limited.

Cookies that are required to carry out the electronic communication process or to provide certain functions that you have requested (e.g. shopping cart function) are stored on the basis of Art. 6 Abs. 1 lit. f DSGVO. The website operator has a legitimate interest in the storage of cookies for the technically error-free and optimised provision of its services. Insofar as other cookies (e.g. cookies for analysing your browsing behaviour) are stored, these are dealt with separately in this privacy policy.

Consent Management (Cookie Banner)

On your first visit to our website, we show you a cookie banner through which you can decide whether marketing cookies may be set. We store your decision for 12 months in your browser (localStorage entry vo_consent_v1) and apply it on every further page view. Technically necessary cookies are set without consent (legal basis: Art. 6 Abs. 1 lit. f DSGVO, § 25 Abs. 2 Nr. 2 TDDDG).

Withdraw your consent: You can change your decision at any time — either via the „Cookie Settings" button at the bottom left of every page or click here to open the banner again.

Google Ads (Conversion Tracking & Remarketing) with Consent Mode v2

We use Google Ads, an online advertising service of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland („Google"). Google Ads sets cookies (including _gcl_aw, _gcl_au), which help us to measure the effectiveness of our advertising campaigns (conversion tracking) and to target visitors again in a focused manner (remarketing).

Google Tag ID: AW-18092253692

Legal basis: Art. 6 Abs. 1 lit. a DSGVO (consent) in conjunction with § 25 Abs. 1 TDDDG. Without your consent, no Google Ads cookies are set.

Consent Mode v2: We use Google Consent Mode v2. As long as you have not consented, all consent categories (ad_storage, ad_user_data, ad_personalization, analytics_storage) are set to denied . In this state, Google transmits only anonymised ping signals (without identifiers, without cookies), which Google uses for the statistical modelling of aggregated campaign performance. Only after your active consent are the categories updated to granted and cookies are set.

Data recipients & transfer to third countries: Google Ireland Limited. A transfer to the USA to Google LLC cannot be ruled out. Google is certified under the EU-US Data Privacy Framework and offers standard contractual clauses.

Storage period: The cookies set have a term of up to 90 days (_gcl_aw) or 3 months (_gcl_au).

Further information: Google's Privacy Policy · Google: Advertising and Data

Server Log Files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

This data is not merged with other data sources. The legal basis for the data processing is Art. 6 Abs. 1 lit. b DSGVO, which permits the processing of data for the performance of a contract or for pre-contractual measures.

Contact form

If you send us enquiries via the contact form, the details you provide in the enquiry form, including the contact details you provide there, will be stored by us for the purpose of processing the enquiry and in the event of follow-up questions. We do not pass on this data without your consent.

The processing of the data entered into the contact form therefore takes place exclusively on the basis of your consent (Art. 6 Abs. 1 lit. a DSGVO). You may withdraw this consent at any time. An informal notification by email to us is sufficient for this purpose. The lawfulness of the data processing operations carried out until the withdrawal remains unaffected by the withdrawal.

The data you enter into the contact form will remain with us until you request its deletion, withdraw your consent to its storage, or the purpose for storing the data no longer applies (e.g. after the processing of your enquiry has been completed). Mandatory statutory provisions - in particular retention periods - remain unaffected.

Registration on this website

You may register on our website in order to use additional functions on the site. We use the data entered for this purpose only for the purpose of using the respective offer or service for which you have registered. The mandatory information requested during registration must be provided in full. Otherwise, we will reject the registration.

For important changes, such as to the scope of the offer or in the case of technically necessary changes, we use the email address provided during registration in order to inform you in this way.

The processing of the data entered during registration takes place on the basis of your consent (Art. 6 Abs. 1 lit. a DSGVO). You may withdraw any consent you have given at any time. An informal notification by email to us is sufficient for this purpose. The lawfulness of the data processing already carried out remains unaffected by the withdrawal.

The data collected during registration will be stored by us for as long as you are registered on our website and will subsequently be deleted. Statutory retention periods remain unaffected.

Registration with Facebook Connect

Instead of registering directly on our website, you may register using Facebook Connect. The provider of this service is Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland.

If you decide to register with Facebook Connect and click on the "Login with Facebook" button, you will be automatically redirected to the Facebook platform. There you can log in with your usage data. This links your Facebook profile with our website or our services. Through this link, we gain access to the data stored with Facebook. This is primarily:

This data is used to set up, provide and personalise your account.

Further information can be found in the Facebook Terms of Use and the Facebook Privacy Policy. These can be found at: https://de-de.facebook.com/about/privacy/ and https://www.facebook.com/legal/terms/.

Processing of data (customer and contract data)

We collect, process and use personal data only insofar as it is necessary for the establishment, substantive arrangement or amendment of the legal relationship (inventory data). This takes place on the basis of Art. 6 Abs. 1 lit. b DSGVO, which permits the processing of data for the performance of a contract or for pre-contractual measures. We collect, process and use personal data concerning the use of our websites (usage data) only insofar as this is necessary to enable the user to make use of the service or to bill for it.

The customer data collected will be deleted after completion of the order or termination of the business relationship. Statutory retention periods remain unaffected.

Transfer of data upon conclusion of a contract for online shops, retailers and dispatch of goods

We transfer personal data to third parties only where this is necessary within the scope of the performance of the contract, for example to the companies entrusted with the delivery of the goods or to the credit institution commissioned with the processing of payment. No further transfer of the data takes place, or only where you have expressly consented to the transfer. Your data will not be passed on to third parties without your express consent, for example for advertising purposes.

The legal basis for the data processing is Art. 6 Abs. 1 lit. b DSGVO, which permits the processing of data for the performance of a contract or for pre-contractual measures.

Transfer of data upon conclusion of a contract for services and digital content

We transfer personal data to third parties only where this is necessary within the scope of the performance of the contract, for example to the credit institution commissioned with the processing of payment.

No further transfer of the data takes place, or only where you have expressly consented to the transfer. Your data will not be passed on to third parties without your express consent, for example for advertising purposes.

The legal basis for the data processing is Art. 6 Abs. 1 lit. b DSGVO, which permits the processing of data for the performance of a contract or for pre-contractual measures.

5. SOCIAL MEDIA

Facebook plugins (Like & Share button)

Plugins of the social network Facebook, provider Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA, are integrated into our pages. You can recognise the Facebook plugins by the Facebook logo or the "Like button" ("Gefällt mir") on our page. An overview of the Facebook plugins can be found here: https://developers.facebook.com/docs/plugins/.

When you visit our pages, a direct connection between your browser and the Facebook server is established via the plugin. Facebook thereby receives the information that you have visited our site with your IP address. If you click the Facebook "Like button" while you are logged in to your Facebook account, you can link the content of our pages on your Facebook profile. This enables Facebook to associate the visit to our pages with your user account. We point out that we, as the provider of the pages, have no knowledge of the content of the transmitted data or of its use by Facebook. Further information on this can be found in the Facebook Privacy Policy at: https://de-de.facebook.com/policy.php.

If you do not wish Facebook to be able to associate the visit to our pages with your Facebook user account, please log out of your Facebook user account.

Twitter plugin

Functions of the Twitter service are integrated into our pages. These functions are offered by Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. By using Twitter and the "Re-Tweet" function, the websites you visit are linked with your Twitter account and made known to other users. In doing so, data is also transferred to Twitter. We point out that we, as the provider of the pages, have no knowledge of the content of the transmitted data or of its use by Twitter. Further information on this can be found in the Twitter Privacy Policy at: https://twitter.com/privacy.

You can change your privacy settings on Twitter in the account settings at https://twitter.com/account/settings .

Google+ plugin

Our pages use functions of Google+. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Collection and disclosure of information: Using the Google+ button, you can publish information worldwide. Via the Google+ button, you and other users receive personalised content from Google and our partners. Google stores both the information that you have given +1 for a piece of content and information about the page you were viewing when you clicked +1. Your +1 indications may be displayed as notices, together with your profile name and your photo, in Google services, such as in search results or in your Google profile, or elsewhere on websites and advertisements on the internet.

Google records information about your +1 activities in order to improve Google services for you and others. In order to be able to use the Google+ button, you require a globally visible, public Google profile, which must contain at least the name chosen for the profile. This name is used in all Google services. In some cases, this name may also replace another name that you have used when sharing content via your Google account. The identity of your Google profile may be displayed to users who know your email address or who have other identifying information about you.

Use of the collected information: In addition to the purposes explained above, the information you provide is used in accordance with the applicable Google Privacy Policy. Google may publish aggregated statistics about users' +1 activities or pass these on to users and partners, such as publishers, advertisers or affiliated websites.

Instagram plugin

Functions of the Instagram service are integrated into our pages. These functions are offered by Instagram Inc., 1601 Willow Road, Menlo Park, CA 94025, USA.

If you are logged in to your Instagram account, you can link the content of our pages to your Instagram profile by clicking the Instagram button. This enables Instagram to associate the visit to our pages with your user account. We point out that we, as the provider of the pages, have no knowledge of the content of the transmitted data or of its use by Instagram.

Further information on this can be found in the Instagram Privacy Policy: https://instagram.com/about/legal/privacy/.

Tumblr plugin

Our pages use buttons of the Tumblr service. The provider is Tumblr, Inc., 35 East 21st St, 10th Floor, New York, NY 10010, USA.

These buttons enable you to share a post or a page on Tumblr or to follow the provider on Tumblr. When you call up one of our websites containing a Tumblr button, the browser establishes a direct connection with the servers of Tumblr. We have no influence over the scope of the data that Tumblr collects and transmits with the aid of this plugin. According to the current state of knowledge, the user's IP address and the URL of the respective website are transmitted.

Further information on this can be found in the Tumblr Privacy Policy at: https://www.tumblr.com/policy/de/privacy.

Pinterest plugin

On our site we use social plugins of the social network Pinterest, which is operated by Pinterest Inc., 808 Brannan Street, San Francisco, CA 94103-490, USA ("Pinterest").

When you call up a page containing such a plugin, your browser establishes a direct connection to the servers of Pinterest. In doing so, the plugin transmits log data to the Pinterest server in the USA. This log data may contain your IP address, the address of the visited websites that likewise contain Pinterest functions, the type and settings of the browser, the date and time of the request, your manner of using Pinterest, as well as cookies.

Further information on the purpose, scope and further processing and use of the data by Pinterest, as well as your related rights and options for protecting your privacy, can be found in the Pinterest Privacy Notices: https://about.pinterest.com/de/privacy-policy.

6. ANALYSIS TOOLS AND ADVERTISING

Google Analytics

This website uses functions of the web analytics service Google Analytics. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics uses so-called "cookies". These are text files that are stored on your computer and that enable an analysis of your use of the website. The information generated by the cookie about your use of this website is generally transmitted to a Google server in the USA and stored there.

Google Analytics cookies are stored on the basis of Art. 6 Abs. 1 lit. f DSGVO. The website operator has a legitimate interest in the analysis of user behaviour in order to optimise both its web offering and its advertising.

IP anonymisation

We have activated the IP anonymisation function on this website. As a result, your IP address is shortened by Google within member states of the European Union or in other states party to the Agreement on the European Economic Area prior to transmission to the USA. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information in order to evaluate your use of the website, to compile reports on website activity and to render further services associated with website usage and internet usage to the website operator. The IP address transmitted by your browser within the scope of Google Analytics is not merged with other data held by Google.

Browser plugin

You can prevent the storage of cookies by means of a corresponding setting of your browser software; however, we point out that in this case you may not be able to use all functions of this website to their full extent. You can furthermore prevent the collection of the data generated by the cookie and relating to your use of the website (incl. your IP address) by Google, as well as the processing of this data by Google, by downloading and installing the browser plugin available under the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

Objection to data collection

You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set which prevents the collection of your data on future visits to this website: Deactivate Google Analytics.

Further information on the handling of user data by Google Analytics can be found in the Google Privacy Policy: https://support.google.com/analytics/answer/6004245?hl=de.

Data processing on behalf of the controller (order data processing)

We have concluded a contract for data processing on behalf of the controller with Google and fully implement the strict requirements of the German data protection authorities when using Google Analytics.

Demographic characteristics in Google Analytics

This website uses the "demographic characteristics" function of Google Analytics. This makes it possible to create reports containing statements about the age, gender and interests of the site visitors. This data originates from interest-based advertising by Google as well as from visitor data of third-party providers. This data cannot be attributed to any specific person. You can deactivate this function at any time via the ad settings in your Google account or generally prohibit the collection of your data by Google Analytics as set out under the point "Objection to data collection".

Google AdSense

This website uses Google AdSense, a service for the integration of advertisements provided by Google Inc. ("Google"). The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google AdSense uses so-called "cookies", text files that are stored on your computer and that enable an analysis of the use of the website. Google AdSense also uses so-called web beacons (invisible graphics). By means of these web beacons, information such as the visitor traffic on these pages can be evaluated.

The information generated by cookies and web beacons about the use of this website (including your IP address) and the delivery of advertising formats is transmitted to a Google server in the USA and stored there. This information may be passed on by Google to contractual partners of Google. However, Google will not merge your IP address with other data stored by you.

AdSense cookies are stored on the basis of Art. 6 Abs. 1 lit. f DSGVO. The website operator has a legitimate interest in the analysis of user behaviour in order to optimise both its web offering and its advertising.

You can prevent the installation of the cookies by means of a corresponding setting of your browser software; however, we point out that in this case you may not be able to use all functions of this website to their full extent. By using this website, you consent to the processing of the data collected about you by Google in the manner described above and for the purpose named above.

Google Analytics Remarketing

Our websites use the functions of Google Analytics Remarketing in conjunction with the cross-device functions of Google AdWords and Google DoubleClick. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

This function makes it possible to link the advertising target groups created with Google Analytics Remarketing with the cross-device functions of Google AdWords and Google DoubleClick. In this way, interest-based, personalised advertising messages that have been adapted to you depending on your previous usage and browsing behaviour on one end device (e.g. mobile phone) can also be displayed on another of your end devices (e.g. tablet or PC).

If you have given corresponding consent, Google links your web and app browser history with your Google account for this purpose. In this way, the same personalised advertising messages can be delivered on every end device on which you log in with your Google account.

In support of this function, Google Analytics collects google-authenticated IDs of users, which are temporarily linked with our Google Analytics data in order to define and create target groups for cross-device display advertising.

You can permanently object to cross-device remarketing/targeting by deactivating personalised advertising in your Google account; to do this, follow this link: https://www.google.com/settings/ads/onweb/.

The aggregation of the collected data in your Google account takes place exclusively on the basis of your consent, which you can give or withdraw with Google (Art. 6 Abs. 1 lit. a DSGVO). In the case of data collection operations that are not merged in your Google account (e.g. because you do not have a Google account or have objected to the merger), the collection of the data is based on Art. 6 Abs. 1 lit. f DSGVO. The legitimate interest arises from the fact that the website operator has an interest in the anonymised analysis of website visitors for advertising purposes.

Further information and the data protection provisions can be found in the Google Privacy Policy at: https://www.google.com/policies/technologies/ads/.

Google AdWords and Google Conversion Tracking

This website uses Google AdWords. AdWords is an online advertising programme of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States ("Google").

Within the scope of Google AdWords, we use so-called conversion tracking. When you click on an advertisement placed by Google, a cookie for conversion tracking is set. Cookies are small text files which the internet browser stores on the user's computer. These cookies lose their validity after 30 days and do not serve to personally identify users. If the user visits certain pages of this website and the cookie has not yet expired, Google and we can recognise that the user has clicked on the advertisement and was redirected to this page.

Each Google AdWords customer receives a different cookie. The cookies cannot be tracked across the websites of AdWords customers. The information obtained with the aid of the conversion cookie serves to compile conversion statistics for AdWords customers who have opted for conversion tracking. The customers learn the total number of users who clicked on their advertisement and were redirected to a page provided with a conversion tracking tag. However, they do not receive any information by means of which users can be personally identified. If you do not wish to participate in tracking, you can object to this use by easily deactivating the cookie of Google Conversion Tracking via your internet browser under user settings. You will then not be included in the conversion tracking statistics.

"Conversion cookies" are stored on the basis of Art. 6 Abs. 1 lit. f DSGVO. The website operator has a legitimate interest in the analysis of user behaviour in order to optimise both its web offering and its advertising.

Further information on Google AdWords and Google Conversion Tracking can be found in the Google data protection provisions: https://www.google.de/policies/privacy/.

You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general, and activate the automatic deletion of cookies when the browser is closed. If cookies are deactivated, the functionality of this website may be limited.

Google reCAPTCHA

We use "Google reCAPTCHA" (hereinafter "reCAPTCHA") on our websites. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google").

The purpose of reCAPTCHA is to verify whether the data entry on our websites (e.g. in a contact form) is made by a human or by an automated program. To this end, reCAPTCHA analyses the behaviour of the website visitor on the basis of various characteristics. This analysis begins automatically as soon as the website visitor enters the website. For the analysis, reCAPTCHA evaluates various information (e.g. IP address, length of stay of the website visitor on the website, or mouse movements made by the user). The data collected during the analysis is forwarded to Google.

The reCAPTCHA analyses run entirely in the background. Website visitors are not informed that an analysis is taking place.

The data processing takes place on the basis of Art. 6 Abs. 1 lit. f DSGVO. The website operator has a legitimate interest in protecting its web offerings against abusive automated spying and against SPAM.

Further information on Google reCAPTCHA as well as the Google Privacy Policy can be found at the following links: https://www.google.com/intl/de/policies/privacy/ and https://www.google.com/recaptcha/intro/android.html.

Use of PayPal as a payment service provider

We offer the possibility of processing the payment transaction via the payment service provider PayPal (PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg). This corresponds to our legitimate interest in offering an efficient and secure payment method (Art. 6 Abs. 1 lit. f DSGVO). In this connection, we pass on the following data to PayPal insofar as this is necessary for the performance of the contract (Art. 6 Abs. 1 lit b. DSGVO).

First name
Surname
Address
Email address
Telephone number

The processing of the data specified under this section is neither prescribed by law nor by contract. Without the transmission of your personal data, we cannot carry out a payment via PayPal. [You have the possibility of choosing another payment method.]

For various services such as payment by direct debit, PayPal carries out a credit check in order to ensure your willingness and ability to pay. This corresponds to PayPal's legitimate interest (pursuant to Art. 6 Abs. 1 lit. f DSGVO) and serves the performance of the contract (pursuant to Art. 6 Abs. 1 lit. b DSGVO). For this purpose, your data (name, address and date of birth, bank account details) is passed on to credit agencies. We have no influence over this process and merely receive the result as to whether the payment was carried out or declined, or whether a check is pending.

Further information on the options for objection and removal vis-à-vis PayPal can be found at: https://www.paypal.com/de/webapps/mpp/ua/privacy-full Your data will be stored until the completion of the payment processing. This also includes the period necessary for the processing of refunds, receivables management and fraud prevention. A statutory retention period pursuant to [§ 147 AO / § 257 HGB applies to us.

Technical notes

It should be checked whether log files of PayPal events are created that may possibly contain personal data in plain text.

Legal notes

No data processing on behalf of the controller under Art. 28 DSGVO. PayPal is not a processor within the meaning of Art. 4 Nr. 8 DSGVO. There is a separate responsibility. (https://www.lda.bayern.de/media/FAQ_Abgrenzung_Auftragsverarbeitung.pdf)

Cloudflare

We use the Content Delivery Network (CDN) of Cloudflare Germany GmbH, Rosental 7, c/o Mindspace, 80331 München Deutschland (Cloudflare) in order to increase the security and delivery speed of our website. This corresponds to our legitimate interest (Art. 6 Abs. 1 lit. f DSGVO). A CDN is a network of [globally] distributed servers that is capable of delivering content to the website user in an optimised manner. For this purpose, personal data may be processed in the server log files of Cloudflare. Please compare the explanations under "Hosting".

Cloudflare is a recipient of your personal data and acts as a processor for us. This corresponds to our legitimate interest within the meaning of Art. 6 Abs. 1 S. 1 lit. f DSGVO in not operating a Content Delivery Network ourselves.

You have the right to object to the processing. Whether the objection is successful must be determined within the scope of a balancing of interests.

The processing of the data specified under this section is neither prescribed by law nor by contract. The functionality of the website is not guaranteed without the processing.

Your personal data will be stored by Cloudflare for as long as is necessary for the purposes described.

Further information on the options for objection and removal vis-à-vis Cloudflare can be found at: Cloudflare DPA

Cloudflare has implemented compliance measures for international data transfers. These apply to all worldwide activities in which Cloudflare processes personal data of natural persons in the EU. These measures are based on the EU Standard Contractual Clauses (SCCs). Further information can be found at: https://www.cloudflare.com/cloudflare_customer_SCCs-German.pdf

HubSpot

We use the services of the software manufacturer HubSpot. HubSpot is a software company from the USA with a branch in Ireland (HubSpot European Headquarters, Ground Floor, Two Dockland Central, Guild Street, Dublin 1, Ireland).

HubSpot is a service platform. The service used is an integrated software solution with which we can manage customer data and cover various aspects of our online marketing. This includes, among other things, the analysis of landing pages and reporting. In doing so, so-called "web beacons" are used and cookies are stored on the end device used by you.

In doing so, the following personal data may, for example, be collected:

The collected information as well as the content of our website is stored on servers of our software partner HubSpot Ireland. We use HubSpot in order to analyse the use of our website. In this way, we can continuously optimise our website and make it more user-friendly. In addition, we use information in order to determine which services of our company are of interest to customers and newsletter subscribers, and in order to contact them for advertising purposes. Furthermore, with the evaluation we optimise our web offering for you.

However, we use your IP address only in shortened form. This means that the IP address of users is shortened by HubSpot within member states of the European Union or in other states party to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to a HubSpot server in the USA and shortened there.

The cookies have a customary lifetime of 13 months. Furthermore, we delete the personal data collected via HubSpot as soon as the purpose for which it was collected has been achieved, unless statutory retention periods preclude deletion.

The information generated by the cookie about the use of the online offering by users may, as a rule, also be transmitted to a Google server in the USA and stored there.

The data processing takes place on the basis of your consent pursuant to Art. 6 Abs. 1 lit. a DS-GVO, provided that you have given your consent via our banner. You can withdraw your consent at any time. To do this, please follow this Link

Further information on how HubSpot works can be found in the Privacy Policy of HubSpot Inc. .

Facebook Pixel

For conversion measurement, our website uses the visitor action pixel of Facebook, Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook").

In this way, the behaviour of site visitors can be tracked after they have been redirected to the provider's website by clicking on a Facebook advertisement. This makes it possible to evaluate the effectiveness of the Facebook advertisements for statistical and market research purposes and to optimise future advertising measures.

The data collected is anonymous for us as the operator of this website; we cannot draw any conclusions about the identity of the users. However, the data is stored and processed by Facebook, so that a connection to the respective user profile is possible and Facebook can use the data for its own advertising purposes, in accordance with the Facebook Data Use Policy . In this way, Facebook can enable the placement of advertisements on Facebook pages as well as outside Facebook. This use of the data cannot be influenced by us as the site operator.

In the Facebook Privacy Notices you will find further information on the protection of your privacy: https://www.facebook.com/about/privacy/.

You can furthermore deactivate the remarketing function "Custom Audiences" in the advertisement settings area at https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen . To do this, you must be logged in to Facebook.

If you do not have a Facebook account, you can deactivate usage-based advertising from Facebook on the website of the European Interactive Digital Advertising Alliance: http://www.youronlinechoices.com/de/praferenzmanagement/.

7. NEWSLETTER

Newsletter data

If you wish to receive the newsletter offered on the website, we require an email address from you as well as information that permits us to verify that you are the owner of the email address provided and that you consent to receiving the newsletter. Further data is not collected, or only on a voluntary basis. We use this data exclusively for the dispatch of the requested information and do not pass it on to third parties.

The processing of the data entered into the newsletter registration form takes place exclusively on the basis of your consent (Art. 6 Abs. 1 lit. a DSGVO). You can withdraw the consent given to the storage of the data, the email address and its use for the dispatch of the newsletter at any time, for example via the "unsubscribe" link in the newsletter. The lawfulness of the data processing operations already carried out remains unaffected by the withdrawal.

The data you have deposited with us for the purpose of receiving the newsletter will be stored by us until you unsubscribe from the newsletter and will be deleted after the newsletter is cancelled. Data that has been stored by us for other purposes (e.g. email addresses for the members' area) remains unaffected by this.

CleverReach

This website uses CleverReach for the dispatch of newsletters. The provider is CleverReach GmbH & Co. KG, Mühlenstr. 43, 26180 Rastede. CleverReach is a service with which the dispatch of newsletters can be organised and analysed. The data you enter for the purpose of receiving the newsletter (e.g. email address) is stored on the servers of CleverReach in Germany or Ireland.

Our newsletters dispatched with CleverReach enable us to analyse the behaviour of the newsletter recipients. Among other things, it can be analysed how many recipients opened the newsletter message and how often which link in the newsletter was clicked. With the aid of so-called conversion tracking, it can furthermore be analysed whether a previously defined action (e.g. purchase of a product on our website) took place after clicking on the link in the newsletter. Further information on the data analysis by CleverReach newsletters can be obtained at: https://www.cleverreach.com/de/funktionen/reporting-und-tracking/.

The data processing takes place on the basis of your consent (Art. 6 Abs. 1 lit. a DSGVO). You can withdraw this consent at any time by unsubscribing from the newsletter. The lawfulness of the data processing operations already carried out remains unaffected by the withdrawal.

If you do not wish to be analysed by CleverReach, you must unsubscribe from the newsletter. For this purpose, we provide a corresponding link in every newsletter message. Furthermore, you can also unsubscribe from the newsletter directly on the website.

The data you have deposited with us for the purpose of receiving the newsletter will be stored by us until you unsubscribe from the newsletter and will be deleted, both from our servers and from the servers of CleverReach, after the newsletter is cancelled. Data that has been stored by us for other purposes (e.g. email addresses for the members' area) remains unaffected by this.

Further details can be found in the data protection provisions of CleverReach at: https://www.cleverreach.com/de/datenschutz/.

Conclusion of a contract for data processing on behalf of the controller

We have concluded a contract for data processing on behalf of the controller with CleverReach and fully implement the strict requirements of the German data protection authorities when using CleverReach.

8. PLUGINS AND TOOLS

YouTube

Our website uses plugins of the YouTube site operated by Google. The operator of the pages is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

When you visit one of our pages equipped with a YouTube plugin, a connection to the YouTube servers is established. In doing so, the YouTube server is informed of which of our pages you have visited.

If you are logged in to your YouTube account, you enable YouTube to associate your browsing behaviour directly with your personal profile. You can prevent this by logging out of your YouTube account.

The use of YouTube takes place in the interest of an appealing presentation of our online offerings. This constitutes a legitimate interest within the meaning of Art. 6 Abs. 1 lit. f DSGVO.

Further information on the handling of user data can be found in the YouTube Privacy Policy at: https://www.google.de/intl/de/policies/privacy.

Google Web Fonts

For the uniform presentation of typefaces, this page uses so-called web fonts that are provided by Google. When you call up a page, your browser loads the required web fonts into its browser cache in order to display texts and typefaces correctly.

For this purpose, the browser you use must establish a connection to the servers of Google. Google thereby gains knowledge that our website has been called up via your IP address. The use of Google Web Fonts takes place in the interest of a uniform and appealing presentation of our online offerings. This constitutes a legitimate interest within the meaning of Art. 6 Abs. 1 lit. f DSGVO.

If your browser does not support web fonts, a standard font is used by your computer.

Further information on Google Web Fonts can be found at https://developers.google.com/fonts/faq and in the Google Privacy Policy: https://www.google.com/policies/privacy/.

Google Maps

This page uses the map service Google Maps via an API. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

In order to use the functions of Google Maps, it is necessary to store your IP address. This information is generally transmitted to a Google server in the USA and stored there. The provider of this page has no influence over this data transmission.

The use of Google Maps takes place in the interest of an appealing presentation of our online offerings and in the easy findability of the locations indicated by us on the website. This constitutes a legitimate interest within the meaning of Art. 6 Abs. 1 lit. f DSGVO.

Further information on the handling of user data can be found in the Google Privacy Policy: https://www.google.de/intl/de/policies/privacy/.

9. PAYMENT PROVIDERS

PayPal

On our website we offer, among other things, payment via PayPal. The provider of this payment service is PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal").

If you select payment via PayPal, the payment data you enter is transmitted to PayPal.

The transmission of your data to PayPal takes place on the basis of Art. 6 Abs. 1 lit. a DSGVO (consent) and Art. 6 Abs. 1 lit. b DSGVO (processing for the performance of a contract). You have the possibility of withdrawing your consent to the data processing at any time. A withdrawal has no effect on the validity of data processing operations lying in the past.