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voiceOne for delivery services

You at the oven.voiceOne on the phone.

The AI phone assistant for delivery services

voiceOne answers calls when the phone does not stop ringing at peak time: orders, questions about the menu and delivery area, queries about a delivery. Afterwards the order is available as a summary with delivery address and wishes – and the caller is in the CRM.

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Summary · Call

Order for delivery

Caller
New contact
Order
Two pizzas, one without onions
Delivery
Garden Street, second floor
Next
Summary to you
Contact createdOrder recordedSummary

Example with invented data

00In short

What does an AI phone assistant do in a delivery service?

An AI phone assistant answers a delivery service’s calls when nobody is free, for example at evening peak time. It takes orders based on the menu you have stored, with delivery address, callback number and special requests, answers questions about the delivery area, opening hours and payment methods using the knowledge you have stored, and forwards calls you define to a specific number. With voiceOne, every call ends up in the CRM as a contact with a summary.

As of · applies to the voiceOne brand

01A day

What does a day on the phone with voiceOne look like?

An example day at a delivery service with lunch and evening trade. The top row shows where you are, below it who calls and what voiceOne does with it. Tap a dot.

Tuesday · 6:30 to 20:30Callurgent
  1. Do you also deliver to Gaustadt?Knowledge
    Answered from the delivery area you have stored.
  2. I would like to order two lunch menus to the office.CRM
    Order recorded with delivery address and callback number, summary to you.
  3. Can I pay by card?Knowledge
    Answered from the payment methods you have stored.
  4. Two pizzas, one of them without onions, please.CRM
    Order recorded with address and special request, summary to you.
  5. My order has not arrived after an hour.Forwarding
    Forwarded to the kitchen according to your rule for delivery queries.
  6. We would like to place a larger order for a party on Saturday.TaskCRM
    Request with date and number of people recorded, callback request created as a task.

Times, requests and place are invented. Only your own call log shows how many calls your business misses today – which is why we do not quote averages here.

02From call to order

How does a call become an order?

With voiceOne the work does not end with the call. Afterwards the order is available as a summary with delivery address and wishes, and the caller is in the CRM. For larger orders and business customers you create quote and invoice from the same case, invoices also as e-invoices; the accounts go to your tax advisor via DATEV export.

  1. CallAnswering, information, forwarding
  2. Orderwith address and special requests
  3. ContactCaller and order in the CRM
  4. Quotefor larger orders
  5. Invoicealso as e-invoice and XRechnung
  6. AccountingReceipts and DATEV export
03Setup

Can I keep my business number?

Yes. You forward your existing number to your voiceOne number, which you find in the application under Settings, Phone numbers. With Deutsche Telekom this works with *21*number#, with Vodafone and O2 with **21*number#; you switch forwarding off with #21# or ##21# respectively. With sipgate you set up forwarding under Settings, Routing. Alternatively you get a new number directly in voiceOne.

As of · Source: voiceOne user manual. The codes are set by your phone provider.

  1. Store your knowledge

    Menu, delivery area, opening and delivery times, payment methods.

  2. Connect your calendar

    Google, Outlook, CalDAV or eTermin – or the calendar in voiceOne.

  3. Forward your number

    Enter the code or use a new number. Guide in the help centre (German)

  4. Test call

    Call yourself and play through an order.

04Questions

Frequently asked questions from delivery services

Does the assistant take phone orders?

Yes. It asks for dish, quantity, special requests, delivery address and callback number and records them in the summary that goes to you after the call. What it may offer depends on the menu you store.

Can the assistant answer questions about allergens?

It only answers with what you store. You can specify that it refers questions about allergens and intolerances to your team; it then records the request and it is noted as a callback request.

Does voiceOne also write quotes and invoices?

Yes. You create quotes and invoices in voiceOne from the case and send them by email as PDF, invoices also as e-invoice and XRechnung. Dunning with reminder levels and DATEV export are included. The AI team can prepare quotes; nothing is sent before your approval.

Can I keep my business number?

Yes. You divert your existing number to the voiceOne number. Alternatively, you get a new number directly in voiceOne.

Is voiceOne a phone service staffed by people?

No. voiceOne is software you rent. On the phone, your AI assistant speaks, not one of our employees. You set it up yourself and keep the settings in your hands.

What happens to the call data?

Call data is not used to train language or AI models. Audio files are deleted after 30 days, transcripts after 180 days. More under Data protection for the AI phone assistant.

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voiceOne. Your AI team.On the phone and in the office.

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Next stop00In short