The AI Phone Assistant for Your Delivery Service
Efficient order taking and satisfied customers: voiceOne takes orders, answers status questions, and relieves your team – even during peak hours.
Start Free Trial Now Benefits for Delivery ServicesHow voiceOne Improves Your Delivery Service
24/7 Order Taking
Take orders anytime, even when your business is closed or all lines are busy.
Increased Efficiency
Reduce manual data entry and phone calls. Your team can focus on preparation, packing, and delivery.
Happier Customers
No waiting queues for orders, quick information on delivery status or offers.
Structured Order Intake
Capture orders (e.g., dishes, quantities, special requests, address) completely and accurately.
Delivery Status Inquiry
Customers can automatically inquire about the status of their delivery (integration with delivery software helpful).
Info on Offers & Delivery Area
Automatic information about menus, current offers, delivery times, or the covered delivery area.
POS/Shop System Integration
Optional connection to your POS system or ordering software for direct transfer of orders.
Order Behavior Analysis
Gain insights into which dishes or products are ordered most frequently and when.
Typical Use Cases for Delivery Services
Telephone Order Taking (Food)
Customers order pizzas, burgers, sushi, etc. by phone, the AI records all details (dish, size, extras, address).
Inquiries for Parcel/Courier Services
Recording pickup orders, questions about shipping costs, delivery times, or tracking.
Delivery Status Inquiry
Customers can inquire about the whereabouts of their order or the expected delivery time.
Info on Delivery Area & Times
Automatic information on whether an address is within the delivery area and during which times delivery is available.
How voiceOne Works So Simply
Set Up
Configure your AI assistant online in minutes. Define greetings, response options, and forwarding rules.
Incoming Call
A customer calls. Our AI answers the call with your custom greeting.
AI Interacts
The AI answers questions, takes orders, records information, or forwards the call if necessary.
Stay Informed
You receive notifications about calls, placed orders, and important information via email or app.
Our Quality Promises
Software
Made in Germany
Software
Hosted in Germany
Optimized for
Speech Comprehension (DE/EN)
What Our Enthusiastic Customers Say
"Since using voiceOne, our practice team is noticeably relieved. The phone no longer rings off the hook, and patients can still make appointments. Absolutely recommended!"Dr. Anna Müller, Medical Practice SampleCity
"Setup was super easy and customer service was top-notch. We save enormous time scheduling appointments for our cosmetic studio."Sabine Schmidt, Beauty Lounge Frankfurt
"Finally a solution that also works for craft businesses! Our customers always reach us, even when we are on the construction site."Markus Weber, Master Craftsman
Suitable Packages for Every Need
Choose the plan that best suits your call volume and requirements.
Basic
- ✓ Basic AI Features
- ✓ 50 Minutes / Month
- ✓ then €0.29 / Minute
- ✓ Call Summaries
- ✓ Email Support
Premium
- ✓ All Basic Features
- ✓ 350 Minutes / Month
- ✓ then €0.29 / Minute
- ✓ Advanced AI Features
- ✓ Phone Support
Professional
- ✓ All Premium Features
- ✓ 1200 Minutes / Month
- ✓ then €0.29 / Minute
- ✓ Priority Support
- ✓ Dedicated Account Manager
Enterprise
- ✓ All Professional Features
- ✓ Custom Minute Quota
- ✓ Dedicated Servers (optional)
- ✓ 24/7 Support
- ✓ Customizations
Optional Add-ons: PersonalAssistant & MultiCall
PersonalAssistant automatically calls your contacts, conducts conversations, and handles important tasks – all on your behalf. MultiCall allows calling an unreachable contact multiple times in succession.
Frequently Asked Questions (FAQ) for Delivery Services
Can the AI also handle complex orders with many special requests?
Yes, the AI can be trained to ask for specific options, extras, or special requests and record them structurally. For very unclear statements, it can record a message for safety.
How are the recorded orders transmitted to us?
By default, you receive the order data via email. Optionally, direct transmission to your POS system, shop software, or another system via interfaces (APIs) is possible.
Can the AI determine if an address is within the delivery area?
Yes, you can define your delivery area (e.g., via postal codes). The AI asks for the address and checks if it lies within the defined area before taking the order.
Does the status inquiry work automatically with our delivery software?
For fully automatic status inquiry, integration with your delivery software is necessary. Without integration, the AI can provide general information or record a callback request.
What happens with complaints or grievances?
You can specify that calls with certain keywords (e.g., "complaint," "wrong delivery") are forwarded directly to an employee or marked as an urgent message.
How does the system handle peak times (e.g., evenings for food delivery services)?
voiceOne can handle any number of calls simultaneously. This is ideal for avoiding putting customers on hold and losing orders, even during high order volumes.
Ready for Smooth Orders & Satisfied Customers?
Optimize your delivery service and relieve your team. Test voiceOne now without obligation.
Start for Free Schedule a Demo