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voiceOne for cosmetic studios

You in a treatment.voiceOne on the phone.

The AI phone assistant for cosmetic studios

voiceOne answers calls while you are treating clients: appointment requests, changes, questions about treatments, vouchers and opening hours. Afterwards the appointment is in the calendar, the confirmation goes out by SMS if you wish – and the treatment is not interrupted.

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Hear what it sounds like: +49 951 16092950

Summary · Call

Appointment: facial

Caller
New contact
Request
Facial, ideally in the afternoon
Agreed
Thursday, 3:00 pm
Next
Confirmation sent by SMS
Contact createdAppointment enteredSMS sent

Example with invented data

00In short

What does an AI phone assistant do in a cosmetic studio?

An AI phone assistant answers a cosmetic studio’s calls when nobody is free, for example during a treatment. It books appointments into free calendar slots, moves existing appointments, answers questions about treatments, vouchers and opening hours using the knowledge the studio has stored, and sends a confirmation by SMS if you wish. With voiceOne, every call also ends up in the CRM as a contact with a summary.

As of · applies to the voiceOne brand

01A day

What does a day on the phone with voiceOne look like?

An example day at a cosmetic studio with two treatment rooms. The top row shows where you are, below it who calls and what voiceOne does with it. Tap a dot.

Tuesday · 6:30 to 20:30Call
  1. I would like to book a facial, ideally in the afternoon.CalendarSMS
    Thursday, 3:00 pm entered, confirmation by SMS.
  2. Roughly how long does an eyelash treatment take?Knowledge
    Answered from the treatment details you have stored.
  3. I was given a voucher. How do I redeem it?Knowledge
    Answered from the voucher terms you have stored.
  4. I cannot make Friday after all. Is Saturday possible?CalendarSMS
    Moved to Saturday, 10:30 am, confirmation by SMS.
  5. We are four friends and would like a spa afternoon together.TaskCRM
    Request with preferred date recorded, callback request created as a task.
  6. Are you open during the school holidays?Knowledge
    Answered from your stored holiday times.

Times, requests and place are invented. Only your own call log shows how many calls your business misses today – which is why we do not quote averages here.

02From call to appointment

How does a call become an appointment?

With voiceOne the work does not end with the call. Afterwards the appointment is in the calendar, the caller is in the CRM with their request and a summary, and the confirmation goes out by SMS if you wish. If an appointment needs to be moved, the assistant finds a new free slot on the next call. Invoices can be created in the same system when needed; the accounts go to your tax advisor via DATEV export.

  1. CallAnswering and information
  2. Appointmentin free slots in your calendar
  3. Confirmationby SMS if you wish
  4. ContactCustomer and request in the CRM
  5. AccountingReceipts and DATEV export
03Setup

Can I keep my business number?

Yes. You forward your existing number to your voiceOne number, which you find in the application under Settings, Phone numbers. With Deutsche Telekom this works with *21*number#, with Vodafone and O2 with **21*number#; you switch forwarding off with #21# or ##21# respectively. With sipgate you set up forwarding under Settings, Routing. Alternatively you get a new number directly in voiceOne.

As of · Source: voiceOne user manual. The codes are set by your phone provider.

  1. Store your knowledge

    Treatments, duration, opening and holiday times, voucher terms.

  2. Connect your calendar

    Google, Outlook, CalDAV or eTermin – or the calendar in voiceOne.

  3. Forward your number

    Enter the code or use a new number. Guide in the help centre (German)

  4. Test call

    Call yourself, book an appointment and move it.

04Questions

Frequently asked questions from cosmetic studios

Does the assistant answer questions about treatments?

Yes, with the knowledge you store, for example the procedure, duration and preparation of a treatment. Questions that need personal advice are recorded and noted as a callback request.

Can the assistant move appointments?

Yes. If a customer calls to move an appointment, it looks for a free slot in the calendar and enters the new appointment; a confirmation goes out by SMS if you wish.

Does the customer get a confirmation of the appointment?

Yes, if you wish by SMS straight after the booking. If the email address is known, a confirmation is also sent by email.

Can I keep my business number?

Yes. You divert your existing number to the voiceOne number. Alternatively, you get a new number directly in voiceOne.

Is voiceOne a phone service staffed by people?

No. voiceOne is software you rent. On the phone, your AI assistant speaks, not one of our employees. You set it up yourself and keep the settings in your hands.

What happens to the call data?

Call data is not used to train language or AI models. Audio files are deleted after 30 days, transcripts after 180 days. More under Data protection for the AI phone assistant.

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voiceOne. Your AI team.On the phone and in the office.

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Next stop00In short