voiceOne for sports clubs
You on the pitch.voiceOne on the phone.
voiceOne answers calls when the club office is not staffed: questions about membership and training times, requests for a trial session, messages for coaches and the board. Afterwards the caller is in the CRM with their request, the trial session is in the calendar – and volunteers do not have to keep answering the phone.
Hear what it sounds like: +49 951 16092950
Youth trial session request
Example with invented data
An AI phone assistant answers a sports club’s calls when nobody can be reached, for example because the club office is only staffed for a few hours or everyone works as a volunteer. It answers questions about sections, membership, training times and venues using the knowledge the club has stored, books trial sessions into free slots and takes messages for coaches and the board. With voiceOne, every call ends up in the CRM as a contact with a summary.
As of · applies to the voiceOne brand
An example day at a club with a volunteer-run office. The top row shows where you are, below it who calls and what voiceOne does with it. Tap a dot.
When does your under-nines team train?Knowledge
My son would like to play football. Can he join a session?CalendarSMS
How do I become a member, and is there a family rate?Knowledge
This is the town council, it is about the hall schedule for the winter.CRMTask
Is the home game on Sunday going ahead despite the rain?Knowledge
I would like to cancel my membership.TaskCRM
Times, requests and place are invented. Only your own call log shows how many calls your club misses – which is why we do not quote averages here.
With voiceOne the work does not end with the call. Afterwards the caller is in the CRM with their request and a summary, the trial session is in the calendar, and the confirmation goes out by SMS if you wish. Messages for coaches and the board are notes on the contact, open points are tasks.
Yes. You forward your existing number to your voiceOne number, which you find in the application under Settings, Phone numbers. With Deutsche Telekom this works with *21*number#, with Vodafone and O2 with **21*number#; you switch forwarding off with #21# or ##21# respectively. With sipgate you set up forwarding under Settings, Routing. Alternatively you get a new number directly in voiceOne.
As of · Source: voiceOne user manual. The codes are set by your phone provider.
Sections, training times, venues, membership – and who is responsible for what.
Google, Outlook, CalDAV or eTermin – or the calendar in voiceOne.
Enter the code or use a new number. Guide in the help centre (German)
Call yourself and book a trial session.
Yes. It books trial sessions into the free slots of your calendar and sends a confirmation by SMS if you wish. If the email address is known, a confirmation is also sent by email.
The assistant records the message and files it as a note on the contact in the CRM; after the call a summary goes to you. Callback requests are noted as tasks.
Yes. You divert the existing number to the voiceOne number. Alternatively, you get a new number directly in voiceOne.
No. voiceOne is software you rent. On the phone, your AI assistant speaks, not one of our employees. You set it up yourself and keep the settings in your hands.
Call data is not used to train language or AI models. Audio files are deleted after 30 days, transcripts after 180 days. More under Data protection for the AI phone assistant.
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voiceOne. Your AI team.On the phone and in the office.