mediOne · the practice edition of voiceOne
You treat.mediOne answers.
The assistant answers the calls that come in during treatments: appointments for prescriptions, cancellations, questions about opening hours. Afterwards appointment and contact are in the same system, and whatever your team needs to deal with is collected in the Digital Reception.
Hear what it sounds like: +49 951 16092950
Appointment for a prescription
Example with invented data
In a physiotherapy practice, an AI phone assistant answers the calls that come in during treatments. It books appointments into the practice’s free slots, answers questions about opening hours and services using the stored knowledge and records everything else as a request, such as cancellations or callback requests. With mediOne, the practice edition of voiceOne, these requests land in the Digital Reception, where the waiting list is also kept; appointments and contacts are in the same system.
As of · applies to the mediOne brand
An example day at a practice with three treatment rooms. The top row shows what the team is doing, below it who calls and what mediOne does with it.
I have a prescription for physiotherapy and need an appointment.CalendarSMS
Do you have anything free today?Reception
I can’t come tomorrow.Reception
Can I also come to you as a self-paying patient?Knowledge
This is a doctor’s practice with a question about a prescription.Task
When are you open tomorrow?Knowledge
Times and requests are invented. We do not use the content of real patients’ calls, not even anonymised.
Booked appointments are in the calendar, and the caller is a contact with a summary of the call. Everything a person has to decide – cancellations, callback requests, waiting-list wishes – is collected in one place in the Digital Reception. From there your team turns a request into a task, assigns it to a contact or calls back. Invoices for self-paying patients are created in the same system.
Call data is not used to train language or AI models, not even by the model providers used. Audio files are deleted after 30 days, transcripts after 180 days. With the data protection filter at the “Replace” level, the language model receives health insurance number, date of birth, IBAN, credit card number and login credentials only as placeholders; calendar and CRM keep the real value. Before the call starts, the assistant can play a data protection notice.
As of
Try the data protection filter →mediOne is the edition of voiceOne for medical and therapy practices, with prescriptions, repeat prescription requests and patient appointments. Both brands run on the same technical platform.
The assistant records the request. It lands in the Digital Reception, where the waiting list for appointments is also kept. From there your team assigns slots that become free or calls back.
Yes. You decide when the assistant forwards a call to a practice number. If nobody is available there, it records the request and it is noted as a callback request.
If you wish, a confirmation is sent by text message straight after the booking.
No. Call data is not used to train language or AI models, not even by the model providers used. Audio files are deleted after 30 days, transcripts after 180 days. With the data protection filter, the language model can receive health insurance number and date of birth only as placeholders.
Yes. A data protection notice before the conversation starts can be switched on in the assistant’s settings.
Change to
mediOne. Your AI team.On the practice phone.