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voiceOne for nail salons

You at the nail table.voiceOne on the phone.

The AI phone assistant for nail salons

voiceOne answers calls while you are at the table: appointment requests, refills, changes, questions about services and opening hours. Afterwards the appointment is in the calendar, the confirmation goes out by SMS if you wish – and nobody has to answer the phone in the middle of a set.

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Hear what it sounds like: +49 951 16092950

Summary · Call

Appointment: refill

Caller
New contact
Request
Refill, next week
Agreed
Tuesday, 4:30 pm
Next
Confirmation sent by SMS
Contact createdAppointment enteredSMS sent

Example with invented data

00In short

What does an AI phone assistant do in a nail salon?

An AI phone assistant answers a nail salon’s calls when nobody is free, for example during a set or a manicure. It books appointments into free calendar slots, moves existing appointments, answers questions about services, duration and opening hours using the knowledge the salon has stored, and sends a confirmation by SMS if you wish. With voiceOne, every call also ends up in the CRM as a contact with a summary.

As of · applies to the voiceOne brand

01A day

What does a day on the phone with voiceOne look like?

An example day at a nail salon with two tables. The top row shows where you are, below it who calls and what voiceOne does with it. Tap a dot.

Tuesday · 6:30 to 20:30Call
  1. I need an appointment for a refill next week.CalendarSMS
    Tuesday, 4:30 pm entered, confirmation by SMS.
  2. Do you also do pedicures?Knowledge
    Answered from the list of services you have stored.
  3. I have broken a nail. Do you have anything free today?Calendar
    The next free slot at 5:45 pm booked.
  4. I need to move my appointment on Thursday.CalendarSMS
    Moved to Friday, 10:00 am, confirmation by SMS.
  5. Three of us would like to come in before a wedding.TaskCRM
    Request with preferred date recorded, callback request created as a task.
  6. How late are you open on Saturday?Knowledge
    Answered from your stored opening hours.

Times, requests and place are invented. Only your own call log shows how many calls your business misses today – which is why we do not quote averages here.

02From call to appointment

How does a call become an appointment?

With voiceOne the work does not end with the call. Afterwards the appointment is in the calendar, the caller is in the CRM with their request and a summary, and the confirmation goes out by SMS if you wish. If an appointment needs to be moved, the assistant finds a new free slot on the next call. Invoices can be created in the same system when needed; the accounts go to your tax advisor via DATEV export.

  1. CallAnswering and information
  2. Appointmentin free slots in your calendar
  3. Confirmationby SMS if you wish
  4. ContactCustomer and request in the CRM
  5. AccountingReceipts and DATEV export
03Setup

Can I keep my business number?

Yes. You forward your existing number to your voiceOne number, which you find in the application under Settings, Phone numbers. With Deutsche Telekom this works with *21*number#, with Vodafone and O2 with **21*number#; you switch forwarding off with #21# or ##21# respectively. With sipgate you set up forwarding under Settings, Routing. Alternatively you get a new number directly in voiceOne.

As of · Source: voiceOne user manual. The codes are set by your phone provider.

  1. Store your knowledge

    Services, duration, opening and holiday times.

  2. Connect your calendar

    Google, Outlook, CalDAV or eTermin – or the calendar in voiceOne.

  3. Forward your number

    Enter the code or use a new number. Guide in the help centre (German)

  4. Test call

    Call yourself, book an appointment and move it.

04Questions

Frequently asked questions from nail salons

Can the assistant move appointments?

Yes. If a customer calls to move an appointment, it looks for a free slot in the calendar and enters the new appointment; a confirmation goes out by SMS if you wish.

Does the customer get a confirmation of the appointment?

Yes, if you wish by SMS straight after the booking. If the email address is known, a confirmation is also sent by email.

Which calendar does voiceOne use?

You connect Google, Outlook, CalDAV or eTermin or use the calendar in voiceOne. The assistant books into the slots that are free there.

Can I keep my business number?

Yes. You divert your existing number to the voiceOne number. Alternatively, you get a new number directly in voiceOne.

Is voiceOne a phone service staffed by people?

No. voiceOne is software you rent. On the phone, your AI assistant speaks, not one of our employees. You set it up yourself and keep the settings in your hands.

What happens to the call data?

Call data is not used to train language or AI models. Audio files are deleted after 30 days, transcripts after 180 days. More under Data protection for the AI phone assistant.

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voiceOne. Your AI team.On the phone and in the office.

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