voiceOne for boat rentals

You at the jetty.voiceOne on the phone.

The AI phone assistant for boat rentals

voiceOne answers calls while you hand out boats and brief renters: reservations, questions about boats, licences and weather, changes. Afterwards the reservation is in the calendar, the confirmation goes out by SMS if you wish – and the caller is in the CRM with their request.

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Hear what it sounds like: +49 951 16092950

Summary · Call

Reservation: electric boat

Caller
New contact, family
Request
Boat for four people, no licence
Agreed
Sunday, 10:00 am to 1:00 pm
Next
Confirmation sent by SMS
Contact createdReservation enteredSMS sent

Example with invented data

00In short

What does an AI phone assistant do at a boat rental?

An AI phone assistant answers a boat rental’s calls when nobody is free, for example while boats are handed out and renters briefed at the jetty. It enters reservations into free calendar slots, moves existing reservations and answers questions about boats, licence requirements, directions and bad-weather rules using the knowledge you have stored. With voiceOne, every call ends up in the CRM as a contact with a summary; quote, invoice and DATEV export run in the same system.

As of · applies to the voiceOne brand

01A day

What does a day on the phone with voiceOne look like?

An example day at a boat rental on a lake. The top row shows where you are, below it who calls and what voiceOne does with it. Tap a dot.

Tuesday · 6:30 to 20:30Callurgent
  1. Do I need a licence for your boats?Knowledge
    Answered from the boat details you have stored.
  2. There are four of us and we would like a boat for three hours on Sunday.CalendarSMS
    Sunday, 10:00 am to 1:00 pm entered, confirmation by SMS.
  3. What happens if there is a thunderstorm on Saturday?Knowledge
    Answered from your stored rules for bad weather.
  4. We can only make it an hour later. Is that possible?CalendarSMS
    Reservation moved to 3:00 pm, confirmation by SMS.
  5. Our engine has stopped, we are drifting by the east shore.Forwarding
    Forwarded to the jetty number according to your emergency rule.
  6. Can we hire several boats for a company outing?TaskCRM
    Enquiry with date and number of people created as a case, callback request as a task.

Times, requests and place are invented. Only your own call log shows how many calls your business misses today – which is why we do not quote averages here.

02From call to reservation

How does a call become a reservation?

With voiceOne the work does not end with the call. Afterwards the reservation is in the calendar, the caller is in the CRM with their request and a summary, and the confirmation goes out by SMS if you wish. For groups and companies you create quote and invoice from the same case, invoices also as e-invoices; the accounts go to your tax advisor via DATEV export.

  1. CallAnswering, information, forwarding
  2. Reservationin free slots in your calendar
  3. Confirmationby SMS if you wish
  4. ContactCaller and request in the CRM
  5. Quotefor groups and companies
  6. Invoicealso as e-invoice and XRechnung
03Setup

Can I keep my business number?

Yes. You forward your existing number to your voiceOne number, which you find in the application under Settings, Phone numbers. With Deutsche Telekom this works with *21*number#, with Vodafone and O2 with **21*number#; you switch forwarding off with #21# or ##21# respectively. With sipgate you set up forwarding under Settings, Routing. Alternatively you get a new number directly in voiceOne.

As of · Source: voiceOne user manual. The codes are set by your phone provider.

  1. Store your knowledge

    Boats, licence requirements, directions, bad-weather rules – and what counts as an emergency.

  2. Connect your calendar

    Google, Outlook, CalDAV or eTermin – or the calendar in voiceOne.

  3. Forward your number

    Enter the code or use a new number. Guide in the help centre (German)

  4. Test call

    Call yourself and play through a reservation.

04Questions

Frequently asked questions from boat rentals

How does the assistant handle emergencies on the water?

It asks what the call is about and follows the rules you set. You decide what counts as urgent, for example an engine failure, and which number it then forwards to. You also store the reference to the emergency number for situations of danger.

Can the assistant move reservations?

Yes. If someone calls to move a reservation, it looks for a free slot in the calendar and enters the new time; a confirmation goes out by SMS if you wish.

Does the customer get a confirmation of the reservation?

Yes, if you wish by SMS straight after the booking. If the email address is known, a confirmation is also sent by email.

Can I keep my business number?

Yes. You divert your existing number to the voiceOne number. Alternatively, you get a new number directly in voiceOne.

Is voiceOne a phone service staffed by people?

No. voiceOne is software you rent. On the phone, your AI assistant speaks, not one of our employees. You set it up yourself and keep the settings in your hands.

What happens to the call data?

Call data is not used to train language or AI models. Audio files are deleted after 30 days, transcripts after 180 days. More under Data protection for the AI phone assistant.

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voiceOne. Your AI team.On the phone and in the office.

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