The AI Phone Assistant for Your Customer Support
Relieve your support team and offer excellent service: voiceOne answers FAQs, creates tickets, and intelligently routes inquiries – around the clock.
Start Free Trial Now Benefits for Support TeamsHow voiceOne Optimizes Your Customer Support
24/7 Availability
Offer your customers a point of contact for questions and concerns even outside business hours.
Agent Relief
Reduce call volume by automatically answering standard questions (FAQs). More time for complex cases.
Improved Customer Experience
No long waiting queues. Customers get immediate help for simple questions or can leave their concerns in a structured way.
Automated FAQ Answering
Store answers to frequently asked questions. The AI provides this information directly over the phone.
Intelligent Ticket Creation
Capture support requests in a structured manner (customer number, problem description, urgency) for your ticketing system.
Intelligent Call Routing
Route calls based on the issue (e.g., technical support, billing questions) to the correct team or agent.
CRM & Helpdesk Integration
Connect voiceOne with your CRM or Helpdesk system (e.g., Zendesk, Salesforce) for seamless processes.
Support Request Analysis
Gain insights into common issues, call volumes at specific times, and the effectiveness of your FAQs.
Typical Use Cases in Customer Support
First-Level Support / FAQ Hotline
Automatically answer recurring questions about products, services, order status, or processes.
Structured Ticket Creation
Record support requests with all relevant details (customer data, error message, etc.) and create tickets.
Call Pre-qualification & Routing
Identify the customer's issue (e.g., technical, billing, complaint) and forward it to the responsible department.
Automated Status Inquiries
Allow customers to check the status of their order, delivery, or support ticket by phone (integration required).
How voiceOne Works So Simply
Set Up
Configure your AI assistant online in minutes. Define greetings, response options, and forwarding rules.
Incoming Call
A customer calls. Our AI answers the call with your custom greeting.
AI Interacts
The AI answers questions, records information, creates tickets, or forwards the call if necessary.
Stay Informed
You and your team receive notifications about calls, created tickets, and important information via email or app.
Our Quality Promises
Software
Made in Germany
Software
Hosted in Germany
Optimized for
Speech Comprehension (DE/EN)
What Our Enthusiastic Customers Say
"Since using voiceOne, our practice team is noticeably relieved. The phone no longer rings off the hook, and patients can still make appointments. Absolutely recommended!"Dr. Anna Müller, Medical Practice SampleCity
"Setup was super easy and customer service was top-notch. We save enormous time scheduling appointments for our cosmetic studio."Sabine Schmidt, Beauty Lounge Frankfurt
"Finally a solution that also works for craft businesses! Our customers always reach us, even when we are on the construction site."Markus Weber, Master Craftsman
Suitable Packages for Every Need
Choose the plan that best suits your call volume and requirements.
Basic
- ✓ Basic AI Features
- ✓ 50 Minutes / Month
- ✓ then €0.29 / Minute
- ✓ Call Summaries
- ✓ Email Support
Premium
- ✓ All Basic Features
- ✓ 350 Minutes / Month
- ✓ then €0.29 / Minute
- ✓ Advanced AI Features
- ✓ Phone Support
Professional
- ✓ All Premium Features
- ✓ 1200 Minutes / Month
- ✓ then €0.29 / Minute
- ✓ Priority Support
- ✓ Dedicated Account Manager
Enterprise
- ✓ All Professional Features
- ✓ Custom Minute Quota
- ✓ Dedicated Servers (optional)
- ✓ 24/7 Support
- ✓ Customizations
Optional Add-ons: PersonalAssistant & MultiCall
PersonalAssistant automatically calls your contacts, conducts conversations, and handles important tasks – all on your behalf. MultiCall allows calling an unreachable contact multiple times in succession.
Frequently Asked Questions (FAQ) about AI-Powered Customer Support
Can the AI solve complex technical problems?
The AI is ideal for answering common questions and capturing issues. For complex troubleshooting or individual problem-solving, it can forward the request qualified to a human expert or create a ticket.
How well does the AI understand different customer concerns?
Our AI is trained to understand natural language. You can provide keywords and typical phrases for various concerns (e.g., "invoice," "broken," "order status") to optimize routing and ticket creation.
Is integration with our existing ticketing system/CRM possible?
Yes, we offer interfaces to common systems like Zendesk, Salesforce, HubSpot, and more. Contact us to discuss the possibilities for your specific system.
Can the AI also identify callers (e.g., via customer number)?
Yes, you can configure the AI to ask for identification details like customer number, order number, or phone number to recognize the caller in the system (if integration exists).
What happens if a customer is very angry?
The AI can be trained to recognize certain emotional signals or keywords. In such cases, it can act de-escalatingly (e.g., express understanding) and forward the call prioritized to a human employee.
How much effort is involved in maintaining the FAQ answers for the AI?
Maintenance is done through a simple web interface. You can update answers or add new questions at any time. The AI learns continuously and can suggest new FAQs based on unanswered questions.
Ready for More Efficient & Better Customer Service?
Relieve your team and increase customer satisfaction. Test voiceOne now without obligation.
Start for Free Schedule a Demo