voiceOne for customer support
Your team on the fix.voiceOne on the phone.
voiceOne answers calls when every support line is busy or nobody is left in the office: recurring questions, fault reports, callback requests. Afterwards the caller is in the CRM with their request and a summary – and urgent cases have been forwarded according to your rule.
Hear what it sounds like: +49 951 16092950
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Example with invented data
An AI phone assistant answers support calls when nobody is free, for example when all lines are busy or outside service hours. It answers recurring questions using the knowledge you have stored, records fault reports with the request and callback number and forwards cases you define as urgent to a specific number. With voiceOne, every call ends up in the CRM as a contact with a summary; for email requests the same system has the AI email agent.
As of · applies to the voiceOne brand
An example day in the support team of a small software provider. The top row shows where you are, below it who calls and what voiceOne does with it. Tap a dot.
I have not been able to get into my account since this morning.KnowledgeCRM
Our whole system is down, nobody can work.Forwarding
Where can I find last month’s invoice?Knowledge
I would like a call back from someone in the technical team.Task
Could you give our team a demonstration?CalendarCRM
I sent you an email. Did it arrive?Task
Times, requests and place are invented. Only your own call log shows how many calls your business misses today – which is why we do not quote averages here.
With voiceOne the work does not end with the call. What the assistant answers comes from your knowledge base. Afterwards the caller is in the CRM with their request and a summary, and open points are tasks. Written requests are handled by the AI email agent in the same system.
Yes. You forward your existing number to your voiceOne number, which you find in the application under Settings, Phone numbers. With Deutsche Telekom this works with *21*number#, with Vodafone and O2 with **21*number#; you switch forwarding off with #21# or ##21# respectively. With sipgate you set up forwarding under Settings, Routing. Alternatively you get a new number directly in voiceOne.
As of · Source: voiceOne user manual. The codes are set by your phone provider.
Frequent questions, guides, service hours – and what counts as an outage for you.
Google, Outlook, CalDAV or eTermin – or the calendar in voiceOne.
Enter the code or use a new number. Guide in the help centre (German)
Call yourself and play through a fault.
From the knowledge you store, for example frequent questions, guides and service hours. If it finds no answer there, it records the request and it is noted as a callback request.
That is what the AI email agent is for. It runs in the same system as the phone assistant and the CRM.
Yes. You divert your existing number to the voiceOne number. Alternatively, you get a new number directly in voiceOne.
No. voiceOne is software you rent. On the phone, your AI assistant speaks, not one of our employees. You set it up yourself and keep the settings in your hands.
Call data is not used to train language or AI models. Audio files are deleted after 30 days, transcripts after 180 days. More under Data protection for the AI phone assistant.
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voiceOne. Your AI team.On the phone and in the office.