Automated calls are a core function of voiceOne, designed to improve the efficiency and quality of customer communication. This function uses advanced AI technology to automatically capture, prioritise and manage incoming calls, so that businesses no longer miss important calls while increasing customer satisfaction at the same time.
voiceOne - The All-in-One Business Communication Suite
Every call is answered in < 1 second. Request understood, appointment booked, intelligently routed. Comparison against traditional phone services on the dedicated page.
3-wave strategy, redial, CRM-integrated. Comparison against Aircall & Aloware, 3 industry use cases.
Manage your AI assistants centrally. Create any number of voice AI agents for a wide range of tasks — from customer service and appointment booking through to technical support. Configure the role, personality and level of knowledge individually for each use case. Perfect for incoming calls and customer care.
Run automated call campaigns in which the AI automatically calls your contacts and holds individual conversations. Perfect for sales, follow-ups and proactive customer care. Manage campaigns, monitor results and optimise your outreach strategy.
Comprehensive analytics dashboards for your communication. Track call volume by time period, average call duration and sentiment distribution. The analysis shows you key KPIs such as call trends, weekday performance and emotional conversation flows in clear charts.
Manage various phone numbers centrally in one system. Assign numbers to different agents and keep the overview — including inbound/outbound status, provider and SIP configuration per number.
Define intelligent ring groups for automatic call distribution across the team. Configure orders (linear, simultaneous, round-robin), fallback scenarios and load rules. Perfect for sales or support teams with multiple agents.
Seamless integration with existing phone systems via SIP and SIP trunk. Connect voiceOne to your existing telecommunications infrastructure and use your existing phone numbers. Support for all common SIP providers and PBX systems.
Every employee. Their own AI. For the first time, everyone on the team gets a personal AI phone assistant — right in the browser. With a click, you hand the conversation over to the AI, take it back, or forward it. View all features →
Uses state-of-the-art AI models for natural language processing. The system enables intelligent, context-aware dialogues with a complete conversation history. The AI understands complex requests and can give precise answers based on your company data.
Professional text-to-speech solution with the modern Eleven Turbo v2.5 model. Offers a wide range of voices with adjustable parameters for stability, voice similarity and speaker style.
Complete overview of all calls with advanced filter and search functions. Filter by date, status or caller, or search conversation content. Each call shows duration, participants, status and quick actions for fast access to details, transcription or a repeat call.
Central dashboard with real-time KPIs and comprehensive analytics. Track call statistics, conversion rates, agent performance and revenue development. Interactive charts show trends and provide deep insights into your business processes.
Comparison against HubSpot & Pipedrive, 3 industry use cases, all features at a glance — on a dedicated page.
Comprehensive CRM system with detailed contact management. Manage leads, customers and partners with a complete history of all interactions. Import/export functions, tags, custom fields and activity tracking for efficient customer relationship management.
Complete overview of all contact information at a glance. Detailed history of all interactions, activities and communication with each contact. Fast access to all relevant information for optimal customer care.
Manage your sales opportunities and deals in a clear pipeline. Track the progress of opportunities through the various sales stages, from lead generation to close. Keep an overview of deal values, probabilities and expected close dates for precise revenue forecasts.
An inbox that sorts itself — with auto-reply suggestions.
Enable the email agent in the settings to automatically monitor your inbox and reply to emails. Configure the system prompt for your brand voice. Set up filter rules (subject, sender, folder) to control which emails are handled. Track all activity in the log and find sent emails in your outbox. Supports IMAP & SMTP (Gmail, Outlook, etc.).
Create and use professional email templates for a range of occasions. Save time with reusable templates featuring dynamic fields.
A central inbox for all channels: emails, social media messages, voicemail transcripts and chat requests all come together in a single view. Reply directly from the inbox, or let the AI reply for you.
Bookings by phone, by email, via the website. Google + Outlook + CalDAV.
Synchronise all your calendars in a single central view. The AI can automatically arrange, reschedule and manage appointments. Supports Google Calendar, Outlook, CalDAV and more, with bidirectional synchronisation.
Let customers and partners book appointments in your calendar themselves. The intelligent system takes your availability and time-zone preferences into account.
Send personalised reminders to all participants before every appointment. Reduce no-shows with timely notifications by email or SMS.
Your connected calendars are automatically synchronised every 15 minutes.
Connect your Google Calendar for seamless appointment synchronisation.
Connect your Outlook calendar for smooth appointment scheduling.
Connect your Calendly account for automatic appointment import.
Connect your eTermin calendar to synchronise your appointments.
Connect CalDAV-compatible calendars (e.g. Apple, Nextcloud) for cross-platform synchronisation.
Easily import or export appointments via the iCalendar format (.ics).
Connect all your social media accounts to the platform and let your leads call directly. Facebook, Instagram, LinkedIn and other channels all come together centrally in your voiceOne inbox.
voiceOne under your brand. Margin up to 35%, from 25 licences.
Central user management with role and permission management. Define admin, manager and employee roles, control access per module and manage email invitations for new team members.
Central management of all employees, teams and departments. Track active and inactive employees, and assign roles and permissions. The dashboard overview shows the team structure, to-do visibility and last login for optimal team management.
Personalised user profiles with comprehensive configuration options. Configure API keys for various services, manage your subscription, choose your language and enable email notifications. DPA management for legally compliant data processing.
Available 24/7 on your website: the voiceOne chat assistant answers customer queries around the clock — with the same AI brain as your phone assistant. Appointment scheduling, product advice, lead qualification and FAQ answers in natural language. Colour and position freely selectable, multilingual and GDPR-compliant. Every conversation lands automatically in your CRM.
Navigate effortlessly through all functions with a clearly structured user interface. The well-thought-out menu structure makes operation easy even for new users.
Make the most of all functions on any device, from smartphone to desktop. The adaptive design automatically adjusts to different screen sizes.
Experience lag-free work thanks to automatic user interface updates. Changes are shown in real time without reloading the page.
Create and manage calls that the AI makes for you.
Intelligent task management with automatic task detection from conversations. The AI automatically creates to-dos from calls, emails and meetings. Prioritisation, due dates and team assignment for efficient task management.
Integrated ticket management for structured customer care. Automatically convert calls and emails into tickets, manage priorities and track the processing status. Seamless workflow integration for efficient problem solving.
Automatic transcription of all conversations with intelligent post-processing. Searchable transcripts, automatic summaries and keyword extraction for fast access to important information.
Design the platform entirely in your brand's look and feel. Adapt colours, logos and layouts to your corporate identity.
Comprehensive API interfaces for seamless integration into your system landscape. Connect CRM systems, ERP software, helpdesk tools and more. REST API, webhooks and ready-made integrations for popular business tools.
Adapt every aspect of the platform to your specific requirements. From notification settings to workflow automations — everything can be configured individually.
Extend the functionality by accessing our API and webhooks, or use ready-made integrations with external services.
Integration with various CRM systems such as Pipedrive, Salesforce, Hubspot and Close.com. Easy connection via API keys and central management of all CRM connections in one clear interface.
Manual and automatic synchronisation of contacts between the various CRM systems. A central "Sync now" button for immediate updates across all connected systems.
Flexible import of contacts from the connected CRM systems. Separate import functions for each CRM system with individual configuration options.
Separate settings and configuration options for each CRM system. Easy management of connections with status display and quick access to important functions.
400+ connectors via n8n. Comparison against Zapier and Make, 6 typical workflows from our customer base — all on a dedicated page.
Comparison against Zapier & Make, ready-made templates, all included in the voiceOne plan.
Visual workflow builder for complex business processes. Create automated flows with drag-and-drop, and define triggers, conditions and actions. Automate lead nurturing, follow-ups and multi-stage sales processes.
A wide range of triggers such as incoming calls, emails or schedules. Combine these with actions such as notifications, task creation or CRM updates.
Use ready-made workflow templates for common business processes, or create your own workflows tailored perfectly to your requirements.
Powerful integration with n8n for advanced workflow automation. Create complex automations with visual programming, connect hundreds of services and automate business processes with no programming knowledge.
Your documents become the knowledge base — with source references on the phone.
Our RAG system links your company data with state-of-the-art AI. Upload documents, FAQs and knowledge bases that are automatically used for precise answers.
The AI accesses your specific company information in real time and delivers accurate, context-aware answers based on your own data.
Your data stays protected in your own environment. The RAG system works exclusively with the information you authorise and ensures the highest data security.
The system learns from every interaction and continuously improves the quality of its answers. Easy updating of the knowledge base with no technical knowledge required.
Live volume, wait time, conversion, sentiment — per employee and location.
Create intelligent contact lists with advanced filter criteria. Track conversion rates and performance metrics for each list in real time.
Detailed reports on call volume, success rates and team performance. Visualise trends with interactive charts and export reports.
Use search operators such as "tag:vip" or "last_call:>7days" for precise queries. Filter by status, activity, score or custom criteria.
Real-time insights into your key KPIs. Track contacts, calls, appointments and conversions with customisable dashboard widgets.
GDPR-compliant recording + transcription + full-text search + sentiment.
All calls are automatically recorded and stored securely. Integrated audio player with time markers for important moments in the conversation.
Highly accurate speech recognition creates complete conversation transcripts with speaker identification and timestamps for easy traceability.
AI-based assessment of the emotional mood during the conversation. Graphical representation of mood trends to optimise how conversations are led.
Automatic identification of important terms, products, objections or signals of interest. Use these insights for better follow-up strategies.
Select multiple contacts and carry out bulk operations such as tag assignments, status updates or campaign enrolment.
Import contacts from CSV, Excel or other CRM systems. Export data for external analysis in various formats.
Automatic detection and intelligent merging of duplicates based on email addresses, phone numbers or company names.
Automatic tag assignment based on behaviour or conversation content. Link tags with automatic follow-up sequences.
REST + GraphQL + 20+ webhook events. 5 official SDKs. Sandbox free of charge.
Comprehensive API for integration into your system landscape. Create, read, update and delete contacts, appointments and tasks programmatically.
Automatically send emails straight from calls. Perfect for appointment confirmations, follow-ups or sending documents.
Seamless connection with Zapier, Make.com and other automation platforms. Trigger actions in external systems based on voiceOne events.
API-key-based authentication with granular permissions. OAuth2 support for secure third-party integrations.
XRechnung 3.0 + ZUGFeRD 2.3.2 straight from the call. DATEV export included, GoBD archive for 10 years — on a dedicated page.
A central overview of all ERP processes: open quotes, ongoing orders, outstanding receivables and project utilisation at a glance. Real-time KPIs for your entire order processing – from lead to paid invoice.
Create professional quotes in just a few clicks – with product catalogue integration, automatic numbering and custom PDF templates. Send quotes directly by email and track the status through to order confirmation.
Manage orders and purchase orders from receipt to delivery. Status tracking, partial deliveries and stock integration ensure full transparency across the entire order process.
Automated invoicing with support for e-invoicing and XRechnung (B2G-compliant). Dunning, payment tracking and automatic DATEV export – fully integrated into your accounting.
A central product and service catalogue with variants, price lists, discount tiers and stock levels. Products flow directly into quotes, orders and invoices – no more duplicate maintenance.
Central management of your suppliers with contact details, payment terms and order history. Contacts, certificates and delivery times at a glance – for professional purchasing.
Plan projects with budgets, milestones and team assignments. Track efforts, link orders and invoices to projects and receive precise profitability reports.
Digital time tracking for employees and projects – GoBD-compliant in line with § 17 ArbZG. Hour bookings, break rules and project times flow directly into billing and payroll export.
Open-item posting, cash book, ELSTER preparation, FinTS bank sync. Comparison against sevDesk and lexoffice — on a dedicated page.
B2B receiving obligation from 1 Jan 2025, sending obligation 2027/2028. Invoice compliantly straight from voiceOne.
Comparison against sevDesk & lexoffice, DATEV master data sync, GoBD-compliant.
A live overview of your finances: open items, revenue per month, liquidity and VAT advance return. Identify overdue invoices and tax deadlines at a glance.
Automatic posting of invoices and receipts to SKR03/SKR04 accounts. AI-powered account-assignment suggestions, manual reposting and a transparent posting history – GoBD-compliant.
Digital receipt capture with AI OCR: photograph receipts with your mobile – the amount, date, supplier and tax account are read automatically. Audit-proof archiving in line with § 147 AO.
Automatic bank reconciliation via the PSD2 interface. Account movements are matched against open invoices – the AI reliably identifies payments and posts them automatically.
One-click export of all postings, invoices and receipts in DATEV format for your tax adviser. Compatible with DATEV Unternehmen online and DATEV Kanzlei-Rechnungswesen.
BWA, trial balance, advance VAT return, P&L – all standard reports at the touch of a button. Filterable by period, accounts and cost centres, exportable as PDF and Excel.
Adjust your subscription yourself – add extra assistants, more minutes or new modules. Transparent usage overview, invoice history and payment methods available at any time via self-service.
Get started in 15 minutes — free and with no obligation.