Network map of all features
One system.Four lines.
voiceOne features: AI phone assistant, CRM and accounting in one system
At voiceOne, phone, customers, money and integration are not separate programs but four lines through the same data. They meet at one point: the case. Every stop on the map leads to the page of that feature.
What features does voiceOne have?
voiceOne combines an AI phone assistant with its own phone numbers with CRM, calendar, quotes, invoices and accounting with DATEV export. On top come an AI email agent, outbound campaigns, a mobile app, an AI team for office tasks and a REST API with webhooks. All features work on the same data, so a call becomes a contact, an appointment and finally an invoice without being transferred between programs.
Line 1 · Phone
- Phone receptionThe assistant answers calls on your number, gives information and puts callers through.
- Knowledge baseOpening hours, services and frequent questions the assistant answers from.
- Appointment bookingAppointments in the free slots of your calendar, with SMS confirmation if you wish.
- Custom VoiceA voice of its own for your assistant.
- Agent softphoneThe phone for your team, in the browser.
- Call recordingTranscript and summary of every call. Audio is deleted after 30 days, the transcript after 180 days.
- Outbound campaignsThe assistant makes calls itself, for example for callbacks.
Line 2 · Customers
- AI CRMContacts, cases, deals and tasks. Every call lands in the CRM with a summary.
- AI email agentHandles incoming emails.
- Mobile appvoiceOne on iPhone and Android.
- AI teamAssistant roles for office, sales, marketing, technology and compliance. You approve anything that goes out.
- Analytics dashboardFigures on calls and outcomes.
Line 3 · Money
- AI shopAn online shop in which the assistant talks to your customers.
- QuotesCreated from the case and sent by email as PDF. The AI team can prepare them; they are sent after your approval.
- InvoicesFrom the quote or the case, with dunning in reminder levels.
- E-invoicing and XRechnungInvoices in the format required by public authorities and many companies.
- Accounting & DATEVReceipts, bookings, business evaluation (BWA) and profit and loss, bank connection, ELSTER interface for the German VAT advance return and DATEV export.
Line 4 · Integration
- AutomationWorkflows triggered by a call.
- API & WebhooksREST API plus webhooks before and after every call.
- Practice software integrationBook appointments on the phone directly in the practice software. mediOne brand.
- White-labelvoiceOne under your own brand, for resellers.
- On-premisesOperation on your own servers, in the Enterprise plan.
Also in the system, without a page of its own
Why is the case at the centre?
Because all voiceOne features work on the same data. A request usually starts with a call, becomes a contact and an appointment, and ends with a quote, an invoice and a booking. Anyone using separate programs for this transfers data from one to the next through interfaces. In voiceOne it stays one case in one system. You can still connect calendars in Google, Outlook, via CalDAV or in eTermin.
Which brand do the features apply to?
All features on this page apply to voiceOne. mediOne is the edition for medical and therapy practices and additionally has prescriptions, repeat prescription requests and patient appointments. coachOne for coaches and trainers and clipOne for video and content run on the same technical platform; their scope is described on the brands’ own pages.
- voiceOneBasis for all industries. All features on this page.
- mediOneMedical and therapy practices. Plus prescriptions, repeat prescription requests, patient appointments.
- coachOneCoaches and trainers. On the same platform.
- clipOneVideo and content. On the same platform.
As of
Frequently asked questions about the features
Do I have to use all voiceOne features?
No. All features are in the same system; you use what you need. If you keep your calendar in Google or Outlook, you connect it instead of using the voiceOne calendar.
Which calendars can be connected to voiceOne?
Google, Outlook, CalDAV and eTermin. Alternatively you use the calendar in voiceOne.
Does voiceOne have an API?
Yes. A REST API for contacts, deals, tickets, calendar and inventory management, plus webhooks before and after every call. The assistant can call your own functions during the conversation. More under API & Webhooks.
Does voiceOne also answer emails and WhatsApp messages?
Yes. The AI email agent handles incoming emails. Via the WhatsApp channel, the assistant answers messages with the same knowledge as on the phone and can book appointments while doing so.
What is the difference between voiceOne and mediOne?
voiceOne is the basis for all industries. mediOne is the edition for medical and therapy practices and additionally has prescriptions, repeat prescription requests and patient appointments. Both run on the same technical platform.
voiceOne. Your AI team.On the phone and in the office.