voiceOne for trade businesses
You on the roof.voiceOne on the phone.
voiceOne answers calls when nobody in the workshop or office can pick up: emergencies, appointment requests, requests for quotes. Afterwards the caller is in the CRM with their request, the on-site appointment is in the calendar – and quote and invoice are created from the same case.
Hear what it sounds like: +49 951 16092950
Quote for new gutters
Example with invented data
An AI phone assistant answers a trade business’s calls when nobody is free, for example while the team is working on site. It answers questions about services, service area and availability using the knowledge the business has stored, books on-site appointments into free slots and forwards urgent cases to a defined number. With voiceOne, every call also ends up in the CRM as a contact with a summary; quote, invoice and DATEV export run in the same system.
As of · applies to the voiceOne brand
An example day at a roofing business. The top row shows where you are, below it who calls and what voiceOne does with it. Tap a dot.
After the storm there are roof tiles in the garden, and water is dripping into the attic.ForwardingCRM
I need a quote for new gutters on a detached house.CalendarCRM
Do you also work in Hallstadt?Knowledge
This is the builders’ merchant, tomorrow’s delivery will only arrive in the afternoon.CRM
I’m afraid I have to move Friday’s appointment.CalendarSMS
I have a question about your quote from last week.Task
Since the rain, water has been coming through the hallway ceiling.TaskCRM
Times, requests and place are invented. Only your own call log shows how many calls your business misses today – which is why we do not quote averages here.
With voiceOne the work does not end with the call. Afterwards the caller is in the CRM with their request and a summary, and the measurement appointment is in the calendar. After the appointment you create the quote and later the invoice from the same case, also as an e-invoice; the accounts go to your tax advisor via DATEV export. The AI team can prepare quotes; nothing is sent until you approve it.
Yes. You forward your existing number to your voiceOne number, which you find in the application under Settings, Phone numbers. With Deutsche Telekom this works with *21*number#, with Vodafone and O2 with **21*number#; you switch forwarding off with #21# or ##21# respectively. With sipgate you set up forwarding under Settings, Routing. Alternatively you get a new number directly in voiceOne.
As of · Source: voiceOne user manual. The codes are set by your phone provider.
Services, service area, opening hours – and what counts as an emergency for you.
Google, Outlook, CalDAV or eTermin – or the calendar in voiceOne.
Enter the code or use a new number. Guide in the help centre (German)
Call yourself and play through an emergency.
The easiest way is to call: at this number the voiceOne assistant answers itself. If you prefer to listen, below is a staged call from a trade business.
The assistant asks what the call is about and follows the rules you set. You decide what counts as urgent, for example water in the house or storm damage, and which number it then forwards to. Everything else it takes down, books an appointment or notes a callback.
Yes. You forward your existing number to your voiceOne number. Alternatively you get a new number directly in voiceOne.
Yes, if you wish by text message straight after the booking. If the customer’s email address is known, a confirmation is also sent by email.
Yes. You create quotes and invoices in voiceOne from the case and send them by email as PDF, invoices also as e-invoice and XRechnung. Dunning with reminder levels and DATEV export are included. The AI team can prepare quotes; nothing is sent until you approve it.
No. voiceOne is software you rent. Your AI assistant talks on the phone, not one of our employees. You set it up yourself and keep control of the settings.
Call data is not used to train language or AI models. Audio files are deleted after 30 days, transcripts after 180 days. More under Data protection with the AI phone assistant.
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voiceOne. Your AI team.On the phone and in the office.