The CRM that knows every call.
Contacts, notes, pipelines, tasks — built directly into the call. The moment your phone rings, voiceOne shows the contact card with history and next step. Included in the plan from £29/month — no per-user fee, no volume limits.
Why a CRM that's built into the call?
Because 80% of the customer relationship happens on the phone — and the data afterwards has to be typed into a separate tool that nobody likes. voiceOne flips this around: the CRM is where the call is.
Call & customer in one view
The moment the phone rings, the contact card opens automatically — with the last five calls, open tasks and pipeline stage. No context switch, no "who was that again?".
Notes write themselves
After every call, the AI creates a structured summary (enquiry, outcome, follow-up tasks). You edit in 10 seconds instead of typing for 5 minutes.
No per-user pricing
HubSpot Sales Hub: £40/user/month. Pipedrive Power: £39/user/month. voiceOne: £29/month — entire team, all pipelines, no surcharge.
UK GDPR without an asterisk
Servers in Germany, UK GDPR-aligned DPA, no US transfer. No third-country discussions with legal, no Schrems-II workarounds.
What's in the box
A complete CRM for SMEs — without bloated enterprise features nobody uses.
Unlimited records
People, companies, relationships, tags. CSV import, Google & Microsoft sync, REST API. Enrichment via public sources (industry, size, LinkedIn).
- Automatic duplicate detection
- Unlimited custom fields
- Per-record audit log
Unlimited sales funnels
Lead → Quote → Order, Appointment → Confirmation, Callback → Follow-up. Drag & drop between stages, automations per stage, reports per pipeline.
- Standard templates for 8 industries
- Stage probability & forecast
- Task automation on stalling deals
Click-to-call & live card
Every phone number in the CRM is clickable. On inbound calls, the card opens with history, notes, open tickets. Mobile softphone & browser softphone.
- Automatic call recording (opt-in)
- Transcript & AI summary
- Team call distribution
Calendar sync & reminders
Google Calendar, Outlook, CalDAV. Tasks with due date, owner, pipeline reference. Push notification on mobile 15 minutes before the appointment.
- Booking links
- Recurring tasks
- Team view "who's doing what"
Communication in one place
Emails land on the contact, SMS in the same record. Templates with variables, send-tracking, auto-replies.
- IMAP/SMTP connection to your mailbox
- Templates per pipeline stage
- 2-way SMS via Twilio & Vonage
Reports you actually open
Dashboard per staff member, per pipeline, per industry. Forecast, conversion rates, call volume, average response time.
- CSV/Excel export
- Scheduled reports by email
- Live API for your own BI tools
voiceOne vs. HubSpot vs. Pipedrive
An honest comparison — we list the points where the others are stronger as well.
| Feature | voiceOne AI CRM | HubSpot Sales | Pipedrive |
|---|---|---|---|
| Entry price | £29/month total | £40/user/month | £14/user/month (base) |
| Telephony inside CRM | Fully integrated (AI assistant + softphone) | Add-on (extra licence) | Add-on (Pipedrive Caller) |
| AI call summary | Included | Only from Professional (£82/user) | Third-party only |
| Unlimited contacts | Yes | £15/month per 1,000 extra | Yes |
| Unlimited pipelines | Yes | 2 in Starter, more from Pro | Yes |
| Email sync | IMAP/SMTP & OAuth | Yes | Yes |
| Server location | Germany (UK GDPR aligned) | EU optional, US default | EU optional, US default |
| UK support hours | UK business hours | UK business hours | UK business hours |
| Marketing automation | Basic (workflows, n8n) | Very strong (Marketing Hub) | Basic |
| Enterprise features (ABM, custom objects) | On request | Yes, from Enterprise (£2,700/mo) | From Power (£49/user) |
As of 05/2026 — all prices per the providers' public tariff pages. We refresh this table quarterly.
How customers use it
Three real configurations from our customer base — industry, team size, pipeline setup.
Heating engineer, Manchester
Pipeline "Enquiry → Site visit → Quote → Job". AI answers calls, pre-qualifies (emergency / appointment / enquiry), creates contact in CRM, books site visit automatically. Response time reduced from 4 hours to under 2 minutes.
Lettings agent, London
Three parallel pipelines: buyers, sellers, tenants. AI captures the enquiry on the phone, writes a structured note, creates a task for the matching agent. Note-taking time per day cut from 90 to 15 minutes.
Family law, Bristol
Pipeline "First contact → Engagement → Matter". On every call, the CRM shows the live matter, hearings, outstanding fees. Client calls are automatically flagged with privilege markers.
Fully included in the voiceOne plan
Request a personal consultation
30 minutes with our CRM consultant. We'll show the pipelines for your industry and discuss what a migration from your current tool would look like.
Frequently asked questions
An AI CRM is a customer database that is directly connected to your telephony. On every inbound and outbound call, voiceOne automatically shows the contact card with history, notes, tasks and pipeline stage. HubSpot and Pipedrive are stand-alone tools — you pay per user (from £40 or £14/user/month) and have to feed call data in manually or via third-party integrations. voiceOne is included in the plan from £29/month and needs no integration.
Yes. CSV import, Google Contacts, Microsoft 365 Contacts, HubSpot migration and an open REST API endpoint are available. The AI can additionally enrich data (missing industry, company size, web address) once contacts are imported.
Yes. After every call, voiceOne generates a structured summary (enquiry, outcome, follow-up tasks) and writes it into the contact record. You can edit, extend or discard it — nothing is forwarded to third parties without your confirmation.
Yes, but you lose the main USP. The CRM is usable as a stand-alone application (web + mobile app) and can take calls via the integrated softphone. The real value emerges when the AI pre-qualifies inbound calls and fills the CRM with structured data.
Standard templates for Lead → Quote → Order, Appointment → Confirmation → Done, Enquiry → Callback → Follow-up. Custom pipelines with custom stages, automations (e.g. create task when lead sits in stage for 7 days) and per-pipeline reports.
Yes. Roles: Admin, Manager, Agent, Read-Only. Per pipeline and per tag (e.g. by location, by staff member, by industry) you can restrict visibility. GDPR-compliant audit log records who saw or changed which record and when.
Nothing. The AI CRM is fully included in the voiceOne plan from £29/month — no per-user fees, no contact volume cap, no storage limits on notes. You pay the voiceOne tariff and use the CRM at no extra cost.
Try the CRM free for 14 days.
No credit card required, no setup fee. Full functionality including the AI phone assistant.