The CRM that knows every call .
Contacts, notes, pipelines, tasks — embedded directly into the call. On every ring, voiceOne instantly shows the customer card with history and next step.
Why a CRM that's embedded in the call?
Because 80 % of the customer relationship happens over the phone — and the data then has to be updated afterwards in a separate tool that nobody likes. voiceOne turns that around: the CRM is where the call is.
Call & customer in one view
When the phone rings, the contact card opens automatically with the last 5 calls, open tasks and pipeline status. No context switch, no „Who was that again?".
Notes write themselves
After every call the AI creates a structured summary (request, result, follow-up tasks). You edit in 10 seconds instead of typing for 5 minutes.
No per-user pricing
Don't pay per employee or seat. One fixed price from 29 €/month — whether two or twenty people work with it. CRM, telephony and AI are included in the voiceOne plan.
GDPR without the small print
Servers in Germany, a German data processing agreement, no US transfer. No third-country debate with the legal department, no Schrems II workarounds.
What's all inside
A complete CRM for SMEs — without bloated enterprise features that nobody uses.
Unlimited records
People, companies, links, tags. CSV import, Google & Microsoft sync, REST API. Enrichment from public sources (sector, size, LinkedIn).
- Automatic duplicate detection
- Unlimited custom fields
- Audit log per record
As many sales funnels as you like
Lead → Quote → Order, Appointment → Confirmation, Callback → Follow-up. Drag & drop between stages, automations per stage, reports per pipeline.
- Standard templates for 8 sectors
- Stage probability & forecast
- Task automation when stalled
Click-to-Call & live card
Every phone number in the CRM is clickable. On an incoming call the card opens with history, notes, open tickets. Mobile softphone & browser softphone.
- Automatic call recording (opt-in)
- Transcript & AI summary
- Call distribution across the team
Calendar sync & reminders
Google Calendar, Outlook, CalDAV. Tasks with due date, ownership, pipeline reference. Push notification on your phone 15 minutes before the appointment.
- Appointment booking by link
- Recurring tasks
- Team overview „Who does what"
Communication in one place
Emails land on the contact, SMS in the same file. Templates with variables, send tracking, auto-replies.
- IMAP/SMTP connection to your mailbox
- Templates per pipeline stage
- 2-way SMS via Twilio & Vonage
Reports you'll actually open
Dashboard per member of staff, per pipeline, per industry. Forecast, conversion rates, call volume, average response time.
- CSV/Excel export
- Scheduled reports by email
- Live API for your own BI tools
voiceOne vs. HubSpot vs. Pipedrive
An honest comparison — we point out the areas where the others are better too.
| Feature | voiceOne AI CRM | HubSpot Sales | Pipedrive |
|---|---|---|---|
| Telephony in the CRM | Fully integrated (AI assistant + softphone) | Add-on (extra licence) | Add-on (Pipedrive Caller) |
| Unlimited pipelines | Yes | 2 in Starter, more from Pro | Yes |
| Email sync | IMAP/SMTP & OAuth | Yes | Yes |
| Server location | Germany | EU optional, US default | EU optional, US default |
| German support | German & English | English, German from Enterprise | English |
| Marketing automation | Basic (workflows, n8n) | Very strong (Marketing Hub) | Basic |
How our customers use it
Three real-world configurations from our customer base — industry, stack size, pipeline setup.
Heating engineer in the Allgäu
Pipeline „Enquiry → On-site appointment → Quote → Order". The AI answers calls, pre-qualifies (emergency / appointment / enquiry), creates a contact in the CRM, schedules an on-site appointment automatically. Response time reduced from 4 hours to under 2 minutes.
Estate agency in Hamburg
Three parallel pipelines: buyers, sellers, tenants. The AI captures the enquiry on the phone, writes a structured note, creates a task for the right agent. Time spent on notes reduced from 90 to 15 minutes per day.
Family law in Stuttgart
Pipeline „First contact → Mandate acceptance → File". On every call the CRM shows the active file, appointments and outstanding receivables. Client calls automatically get a privacy flag (§ 203 StGB).
Included in the voiceOne plan
Get in touch with us for a bespoke quote. We configure volume, users and add-ons to suit your sector.
Request a personal consultation
30 minutes with our CRM consultant. We show the pipelines for your industry and discuss what migration from your current tool looks like.
Frequently asked questions
Try the CRM free for 14 days.
No credit card needed, no setup fee. Full functionality including an AI phone assistant.