Blog on the AI phone assistant: calls, appointments, CRM and accounting

What does the voiceOne blog write about?

The voiceOne blog covers what an AI phone assistant does for a business – answering calls, giving information, booking appointments, arranging callbacks – and what continues in the same system afterwards: contact in the CRM, quote, invoice and accounting with DATEV export. Articles are sorted by date, newest first. They were created with the support of AI; each article carries a note saying so.

Newest article5 October 2026AI telephonyAt what point does a pause on the phone come across as hesitation? What studies and measurements reveal about the response time of AI Phone Assistants (human speaker transitions 199–242 ms, AI pipelines 1,000–1,500 ms) – and what practices and businesses should pay attention to when testing - Benefits and best practicesRead article →

1. 1 October 2026Practices6 min readHow to Use: Can a Phone AI Reliably Understand Medication Names and Prescription Requests? Recognition Rates from Deepgram Nova-3 Pharma for Sustainable Success
2. 28 September 2026Practices7 min readCan a phone AI reliably understand medication names and prescription requests? What a new domain-specific model for the pharmaceutical industry shows—and what it means for medical practices: trends and future perspectives
3. 23 September 2026AI telephony7 min read5 Reasons Why How natural does an AI Phone Assistant really sound by now? What a recent blind test of speech models shows—and what that means for choosing a provider in your company
4. 21 September 2026AI team6 min readPractical Guide: AI-first instead of AI-only: why, despite an active AI team, we still want to hire ten more people and implement successfully
5. 18 September 2026Office & accounting6 min readA Day in the AI Team: How Accounting, Support, and Scheduling Run at voiceOne Without Permanent Staff: Trends and Future Outlook
6. 14 September 2026AI team7 min read5 Reasons for What Is a Zero Employee Company? Definition, Examples, and Limitations – with Figures from Our Own Operations (0 permanently employed, 3 active AI employees, as of 13/09/2026) in Your Company
7. 2 September 2026AI telephony6 min readHow reliable is an AI Phone Assistant really? Error rates from Retell AI’s vCX-Hard Benchmark (August 2026): Trends and future outlook
8. 31 August 2026AI telephony7 min readPractical Guide: How reliable are AI Phone Assistants really? What a recent industry benchmark shows — and what that means for practices and businesses to implement successfully
9. 21 August 2026AI telephony4 min read5 Reasons for AI-Powered Material Ordering in Your Company
10. 17 August 2026AI telephony4 min readHow to Use AI-Powered Inventory Management for Sustainable Success
11. 13 August 2026AI telephony4 min readEmotional Intelligence in AI Systems - Benefits and Best Practices

Where can I find more about my industry?

The industry and feature pages describe what voiceOne takes over in a specific business. For medical and therapy practices there is the mediOne edition, which additionally has prescriptions, repeat prescription requests and patient appointments.

Industries

• Trades
• Physiotherapy
• Medical practices
• Law firms
• Tax advisors

Features

• Phone reception
• Appointment booking
• AI CRM
• Accounting & DATEV
• Data protection on calls