voiceOne for law firms
You in court.voiceOne on the phone.
voiceOne answers calls when nobody in the firm can pick up: requests for an initial consultation, clients asking for a call back, calls about a deadline. Afterwards the caller is in the CRM with their request, the consultation is in the calendar – and the invoice is created from the same case.
Hear what it sounds like: +49 951 16092950
Initial consultation, employment law
Example with invented data
An AI phone assistant answers a law firm’s calls when nobody is free, for example during client meetings or court hearings. It answers questions about areas of law, availability and how an initial consultation works using the knowledge the firm has stored, books consultations into free slots and forwards calls you define as urgent to a specific number. You decide what it may say: for example, that it gives no legal assessment but records the facts and the callback request. With voiceOne, every call ends up in the CRM as a contact with a summary; invoice and DATEV export run in the same system.
As of · applies to the voiceOne brand
An example day at a firm for employment and family law. The top row shows where you are, below it who calls and what voiceOne does with it. Tap a dot.
I was given notice yesterday and would like an appointment for an initial consultation.CalendarCRM
A letter from the court arrived today, it sets a deadline for Friday.Forwarding
How long does an initial consultation take, and what should I bring?Knowledge
I am a client of yours and would like a call back about my matter.Task
This is the opposing party, we would like a call back about the settlement proposal.CRMTask
Can I get an appointment with you in the evening?KnowledgeCalendar
Times, requests and place are invented. Only your own call log shows how many calls your business misses today – which is why we do not quote averages here.
With voiceOne the work does not end with the call. Afterwards the caller is in the CRM with their request and a summary, and the initial consultation is in the calendar. After the consultation you create the invoice from the same case, also as an e-invoice; the accounts go to your tax advisor via DATEV export.
Yes. You forward your existing number to your voiceOne number, which you find in the application under Settings, Phone numbers. With Deutsche Telekom this works with *21*number#, with Vodafone and O2 with **21*number#; you switch forwarding off with #21# or ##21# respectively. With sipgate you set up forwarding under Settings, Routing. Alternatively you get a new number directly in voiceOne.
As of · Source: voiceOne user manual. The codes are set by your phone provider.
Areas of law, office hours, how the first consultation works – and what counts as urgent for you.
Google, Outlook, CalDAV or eTermin – or the calendar in voiceOne.
Enter the code or use a new number. Guide in the help centre (German)
Call yourself and play through a deadline matter.
It only says what you store. You can specify that it gives no legal assessment but records the facts, contact details and callback request and creates a case in the CRM from them.
It follows the rules you set. You decide how it recognises a deadline matter, for example a letter from the court or a notice of dismissal, and which number it then forwards to. If nobody is available there, it records the request and it is noted as a callback request.
Yes. You create quotes and invoices in voiceOne from the case and send them by email as PDF, invoices also as e-invoice and XRechnung. Dunning with reminder levels and DATEV export are included. The AI team can prepare quotes; nothing is sent before your approval.
Yes. You divert your existing number to the voiceOne number. Alternatively, you get a new number directly in voiceOne.
No. voiceOne is software you rent. On the phone, your AI assistant speaks, not one of our employees. You set it up yourself and keep the settings in your hands.
Call data is not used to train language or AI models. Audio files are deleted after 30 days, transcripts after 180 days. More under Data protection for the AI phone assistant.
Change to
voiceOne. Your AI team.On the phone and in the office.