mediOne · the practice edition of voiceOne
Consultation in progress.mediOne answers.
The assistant answers the calls that come in during consultation hours: appointment requests with or without a referral, questions about opening hours and cover, requests for a repeat prescription. Afterwards the appointment is in the calendar, and whatever your team needs to decide is collected in the Digital Reception.
Hear what it sounds like: +49 951 16092950
First appointment with referral
Example with invented data
In a medical practice, an AI phone assistant answers the calls that come in during consultation hours. It books appointments into the slots the practice releases for this, answers questions about opening hours, cover and documents to bring using the stored knowledge, and records everything else as a request, such as a repeat prescription or a referral. It does not diagnose and does not pass on findings. With mediOne, the practice edition of voiceOne, these requests land in the Digital Reception, where your team decides.
As of · applies to the mediOne brand
An example day at a specialist group practice. The top row shows what the team is doing, below it who calls and what mediOne does with it. Tap a dot.
I have a referral from my GP and need an appointment.CalendarSMS
I need my prescription again, the same as last quarter.Reception
I’ve been dizzy since this morning and I have pressure in my chest.Forwarding
Are you open between the holidays, and who covers for you?Knowledge
I’d like to talk about my results from last week.Task
I can’t make my appointment tomorrow.Reception
Times and requests are invented. We do not use the content of real patients’ calls, not even anonymised.
Booked appointments are in the calendar, and the caller is a contact with a summary of the call. Everything doctors or the practice team have to decide – prescription and referral requests, questions about results, cancellations – is collected in one place in the Digital Reception. From there your team turns a request into a task, assigns it to a contact or calls back.
Call data is not used to train language or AI models, not even by the model providers used. Audio files are deleted after 30 days, transcripts after 180 days. With the data protection filter at the “Replace” level, the language model receives health insurance number, date of birth, IBAN, credit card number and login credentials only as placeholders; calendar and CRM keep the real value. Before the call starts, the assistant can play a data protection notice.
As of
Try the data protection filter →mediOne is the edition of voiceOne for medical and therapy practices, with prescriptions, repeat prescription requests and patient appointments. Both brands run on the same technical platform.
No. The assistant does not diagnose, does not pass on findings and does not recommend treatment. It answers organisational questions using the knowledge your practice stores and records everything medical as a request or callback request for your team.
You decide for which descriptions the assistant transfers the call straight to a practice number and whether it refers callers to the emergency number 112 or to an out-of-hours service you specify. It follows these rules; it does not make a medical assessment.
Yes, as a request. The assistant records it with the details you specify and files it in the Digital Reception. Whether and how the prescription is issued is decided by your practice.
Yes. You divert the existing practice number to the mediOne number, which you find in the application under Settings, Phone numbers. Whether calls are always diverted or only when the line is busy or nobody answers is set with your phone provider. Alternatively, you get a new number directly in the application.
No. Call data is not used to train language or AI models, not even by the model providers used. Audio files are deleted after 30 days, transcripts after 180 days. With the data protection filter, the language model can receive health insurance number and date of birth only as placeholders.
Change to
mediOne. Your AI team.On the practice phone.