The AI Phone Assistant for Your Medical Practice
More time for your patients, less stress on the phone: voiceOne organizes appointments, prescription requests, and relieves your practice team – around the clock.
Start Free Trial Now Features for PracticesHow voiceOne Relieves Your Practice
24/7 Patient Availability
Be reachable even outside of office hours. Call answering, information & appointment options around the clock.
Medical Assistant Relief & Efficiency
Reduce interruptions. Your team can focus on patients in the practice while voiceOne manages calls.
More Satisfied Patients
No waiting queues, immediate answers to standard questions, and easy appointment booking – for optimal patient service.
Automated Appointment Scheduling
Patients book appointments independently according to your rules – by phone or via our integrated online booking tool. Appointments are synchronized directly with your practice calendar.
Intelligent Call Prioritization
Identify and forward important requests (e.g., emergencies based on keywords), handle routine requests automatically.
Customizable to Your Workflows
Define individual announcements, questions for prescription requests, or specific information for your patients.
PMS & Calendar Integration
Connect voiceOne with common practice management systems (PMS/EHR) and calendars for seamless processes.
Valuable Practice Insights
Analyze call volume, frequent requests (e.g., prescription refills), and peak times to optimize your practice operations.
Typical Use Cases in Your Practice
Automated Appointment Scheduling
Patients can book appointments for consultations, vaccinations, or check-ups around the clock, based on your calendar specifications.
Prescription & Referral Requests
voiceOne takes requests for repeat prescriptions or referrals in a structured manner and forwards them to your team for review.
Answering Frequent Questions
Automatically inform callers about office hours, vacation coverage, directions, or required documents.
Pre-qualification & Emergency Detection
Forward urgent calls directly based on keywords and capture all necessary information for callbacks.
Calculate Time Savings for Your Practice
Find out how much time your practice team can save with voiceOne. Simply enter your estimated values.
Your Estimated Time & Cost Savings:
Saved Personnel Costs: 0 € / Month
Total Savings: 0 € / Month
This is an estimate based on your input. Your actual savings may vary.
How voiceOne Works – It's Simple
Set Up
Configure your AI assistant online in minutes. Define greetings, response options, and forwarding rules.
Call Received
A customer calls. Our AI answers the call with your custom greeting.
AI Interacts
The AI answers questions, records information, books appointments, or forwards the call if necessary.
You Stay Informed
Receive notifications about calls, booked appointments, and important information via email or app.
Our Quality Promises
Software
Made in Germany
Software
Hosted in Germany
Optimized for
Speech Recognition (DE)
What Our Enthusiastic Customers Say
"Since using voiceOne, our practice team is noticeably relieved. The phone doesn't ring off the hook anymore, yet patients can still make appointments. Absolutely recommendable!"Dr. Anna Müller, Medical Practice SampleCity
"Setup was super easy and customer service was top-notch. We save a huge amount of time scheduling appointments for our cosmetic studio."Sabine Schmidt, Beauty Lounge Frankfurt
"Finally, a solution that also works for craft businesses! Our customers can always reach us, even when we are on the construction site."Markus Weber, Master Craftsman
Suitable Packages for Every Need
Choose the plan that best suits your call volume and requirements.
Basic
- ✓ Basic AI functions
- ✓ 50 minutes / month
- ✓ then €0.29 / minute
- ✓ Call summaries
- ✓ Email support
Premium
- ✓ All Basic features
- ✓ 350 minutes / month
- ✓ then €0.29 / minute
- ✓ Advanced AI functions
- ✓ Phone support
Professional
- ✓ All Premium features
- ✓ 1200 minutes / month
- ✓ then €0.29 / minute
- ✓ Priority support
- ✓ Dedicated Account Manager
Enterprise
- ✓ All Professional features
- ✓ Custom minute allowance
- ✓ Dedicated servers (optional)
- ✓ 24/7 support
- ✓ Custom adaptations
Optional Add-ons: PersonalAssistant & MultiCall
The PersonalAssistant automatically calls your contacts, conducts conversations, and handles important tasks – all on your behalf. MultiCall allows you to call an unreachable contact multiple times consecutively.
Frequently Asked Questions (FAQ)
What exactly does the AI phone assistant do?
Our AI phone assistant answers calls for you, answers common questions according to your specifications, takes messages, pre-qualifies callers, and can even book appointments directly in your calendar – 24/7, with no waiting times for your customers.
Is the setup complicated?
No, the setup is very simple and takes only a few minutes via our web interface. You determine how calls should be greeted, what information the AI can provide, and when calls should potentially be forwarded to an employee.
Which industries is voiceOne suitable for?
voiceOne is ideal for all industries with high call volumes or the desire for constant availability, e.g., medical practices, therapists, craft businesses, law firms, studios, workshops, real estate management, and many other service providers.
How does appointment booking work?
You can connect your online calendar (e.g., Google Calendar, Microsoft 365) with voiceOne. The AI checks available times and enters appointments directly after confirmation by the caller. You define the rules for how and when appointments can be booked.
What happens if the AI cannot answer a question?
You define what should happen in such cases. The AI can take a message, ask the caller to send their request via email, or attempt to forward the call to a human employee at a specific time.
Is this GDPR compliant?
Yes, data protection is our top priority. Our systems and processes are designed to meet the requirements of the GDPR. We host our data exclusively in Germany. Details can be found in our privacy policy.
Ready for Effortless Availability?
Increase your efficiency and customer satisfaction. Test voiceOne now without obligation.
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