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voiceOne for restaurants

You in the kitchen.voiceOne on the phone.

The AI phone assistant for restaurants

voiceOne answers calls when everyone in service has their hands full: reservations, questions about opening hours and the menu, enquiries for parties. Afterwards the reservation is in the calendar, the confirmation goes out by SMS if you wish – and the party enquiry is a case in the CRM.

Start free trial Free initial phase. For businesses.

Hear what it sounds like: +49 951 16092950

Summary · Call

Reservation, Friday evening

Caller
New contact
Request
Table for four
Agreed
Friday, 7:30 pm
Next
Confirmation sent by SMS
Contact createdReservation enteredSMS sent

Example with invented data

00In short

What does an AI phone assistant do in a restaurant?

An AI phone assistant answers a restaurant’s calls when nobody is free, for example during lunch or evening service. It enters reservations into free calendar slots, answers questions about opening hours, the menu and directions using the knowledge the restaurant has stored, and records enquiries for parties and groups as cases. With voiceOne, every call ends up in the CRM as a contact with a summary; quote, invoice and DATEV export run in the same system.

As of · applies to the voiceOne brand

01A day

What does a day on the phone with voiceOne look like?

An example day at a restaurant with a lunch menu and an evening menu. The top row shows where you are, below it who calls and what voiceOne does with it. Tap a dot.

Tuesday · 6:30 to 20:30Call
  1. Do you have a table for two at lunchtime today?Calendar
    Reservation entered for 12:30 pm.
  2. Do you also have vegetarian dishes?Knowledge
    Answered from the menu you have stored.
  3. We would like to celebrate a birthday with thirty guests in May.CRMTask
    Enquiry with date and number of guests created as a case, callback request as a task.
  4. Is there parking nearby?Knowledge
    Answered from the directions you have stored.
  5. A table for four on Friday at half past seven, please.CalendarSMS
    Friday, 7:30 pm entered, confirmation by SMS.
  6. We will be twenty minutes late. Is that all right?CRM
    Filed as a note on the contact, summary to you.

Times, requests and place are invented. Only your own call log shows how many calls your business misses today – which is why we do not quote averages here.

02From call to party

How does a call become a party booking?

With voiceOne the work does not end with the call. Afterwards the enquiry is in the CRM with date, number of guests and a summary. From it you create the quote and, after the party, the invoice, also as an e-invoice; the accounts go to your tax advisor via DATEV export. The AI team can prepare quotes; nothing is sent until you approve it.

  1. CallAnswering and information
  2. EnquiryDate, guests, wishes in the CRM
  3. Quotefrom the case, by email as PDF
  4. Bookingin the calendar
  5. Invoicealso as e-invoice and XRechnung
  6. AccountingReceipts and DATEV export
03Setup

Can I keep my business number?

Yes. You forward your existing number to your voiceOne number, which you find in the application under Settings, Phone numbers. With Deutsche Telekom this works with *21*number#, with Vodafone and O2 with **21*number#; you switch forwarding off with #21# or ##21# respectively. With sipgate you set up forwarding under Settings, Routing. Alternatively you get a new number directly in voiceOne.

As of · Source: voiceOne user manual. The codes are set by your phone provider.

  1. Store your knowledge

    Opening hours, menu, directions, group sizes – and when to refer to your team.

  2. Connect your calendar

    Google, Outlook, CalDAV or eTermin – or the calendar in voiceOne.

  3. Forward your number

    Enter the code or use a new number. Guide in the help centre (German)

  4. Test call

    Call yourself and reserve a table.

04Questions

Frequently asked questions from restaurants

Does the guest get a confirmation of the reservation?

Yes, if you wish by SMS straight after the booking. If the guest’s email address is known, a confirmation is also sent by email.

Can the assistant answer questions about allergens?

It only answers with what you store. You can specify that it refers questions about allergens and intolerances to your team; it then records the request and it is noted as a callback request.

Does voiceOne also write quotes and invoices?

Yes. You create quotes and invoices in voiceOne from the case and send them by email as PDF, invoices also as e-invoice and XRechnung. Dunning with reminder levels and DATEV export are included. The AI team can prepare quotes; nothing is sent before your approval.

Can I keep my business number?

Yes. You divert your existing number to the voiceOne number. Alternatively, you get a new number directly in voiceOne.

Is voiceOne a phone service staffed by people?

No. voiceOne is software you rent. On the phone, your AI assistant speaks, not one of our employees. You set it up yourself and keep the settings in your hands.

What happens to the call data?

Call data is not used to train language or AI models. Audio files are deleted after 30 days, transcripts after 180 days. More under Data protection for the AI phone assistant.

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voiceOne. Your AI team.On the phone and in the office.

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Next stop00In short