voiceOne for gyms
You on the gym floor.voiceOne on the phone.
voiceOne answers calls when nobody at reception is free: questions about membership and the class timetable, requests for a trial session, concerns from members. Afterwards the caller is in the CRM with their request, the trial session is in the calendar – and open questions are noted as callbacks.
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Trial session request
Example with invented data
An AI phone assistant answers a gym’s calls when nobody is free, for example during an induction or a class. It answers questions about membership, the class timetable and opening hours using the knowledge the gym has stored, books trial sessions into free slots and records members’ concerns as callback requests. With voiceOne, every call ends up in the CRM as a contact with a summary; invoice and DATEV export run in the same system.
As of · applies to the voiceOne brand
An example day at an owner-run gym. The top row shows where you are, below it who calls and what voiceOne does with it. Tap a dot.
How much is a membership with you?Knowledge
Can I come for a trial session before signing up?CalendarSMS
Is the circuit class on Thursday going ahead?Knowledge
I would like to pause my membership, I will be away for a while.TaskCRM
I left my jacket in the changing room.Task
Are you open on the public holiday?Knowledge
Times, requests and place are invented. Only your own call log shows how many calls your business misses today – which is why we do not quote averages here.
With voiceOne the work does not end with the call. Afterwards the prospect is in the CRM with their request and a summary, the trial session is in the calendar, and the confirmation goes out by SMS if you wish. You create invoices in the same system, also as e-invoices; the accounts go to your tax advisor via DATEV export.
Yes. You forward your existing number to your voiceOne number, which you find in the application under Settings, Phone numbers. With Deutsche Telekom this works with *21*number#, with Vodafone and O2 with **21*number#; you switch forwarding off with #21# or ##21# respectively. With sipgate you set up forwarding under Settings, Routing. Alternatively you get a new number directly in voiceOne.
As of · Source: voiceOne user manual. The codes are set by your phone provider.
Memberships, class timetable, opening hours – and which requests go to your team.
Google, Outlook, CalDAV or eTermin – or the calendar in voiceOne.
Enter the code or use a new number. Guide in the help centre (German)
Call yourself and book a trial session.
Yes. It books trial sessions into the free slots of your calendar and sends a confirmation by SMS if you wish. If the email address is known, a confirmation is also sent by email.
It does not change contracts itself. It records the request, files it on the contact in the CRM, and it is noted as a callback request for your team.
Yes. You divert your existing number to the voiceOne number. Alternatively, you get a new number directly in voiceOne.
No. voiceOne is software you rent. On the phone, your AI assistant speaks, not one of our employees. You set it up yourself and keep the settings in your hands.
Call data is not used to train language or AI models. Audio files are deleted after 30 days, transcripts after 180 days. More under Data protection for the AI phone assistant.
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voiceOne. Your AI team.On the phone and in the office.