voiceOne for bike rentals
You in the workshop.voiceOne on the phone.
voiceOne answers calls while you hand out or repair bikes: reservations, questions about e-bikes, accessories and routes, changes. Afterwards the reservation is in the calendar, the confirmation goes out by SMS if you wish – and the caller is in the CRM with their request.
Hear what it sounds like: +49 951 16092950
Reservation: e-bikes
Example with invented data
An AI phone assistant answers a bike rental’s calls when nobody is free, for example during hand-out or in the workshop. It enters reservations into free calendar slots, moves existing reservations and answers questions about bikes, accessories, collection and routes using the knowledge you have stored. With voiceOne, every call ends up in the CRM as a contact with a summary; quote, invoice and DATEV export run in the same system.
As of · applies to the voiceOne brand
An example day at a bike rental with its own workshop. The top row shows where you are, below it who calls and what voiceOne does with it. Tap a dot.
Do you have two e-bikes for us on Saturday?CalendarSMS
Do you also have child seats and trailers?Knowledge
Which route do you recommend for half a day?Knowledge
We would like to keep the bikes one more day.CalendarSMS
My chain came off on the way, I am standing on the cycle path.Forwarding
We are a school class looking for bikes for a trip.TaskCRM
Times, requests and place are invented. Only your own call log shows how many calls your business misses today – which is why we do not quote averages here.
With voiceOne the work does not end with the call. Afterwards the reservation is in the calendar, the caller is in the CRM with their request and a summary, and the confirmation goes out by SMS if you wish. For groups and companies you create quote and invoice from the same case, invoices also as e-invoices; the accounts go to your tax advisor via DATEV export.
Yes. You forward your existing number to your voiceOne number, which you find in the application under Settings, Phone numbers. With Deutsche Telekom this works with *21*number#, with Vodafone and O2 with **21*number#; you switch forwarding off with #21# or ##21# respectively. With sipgate you set up forwarding under Settings, Routing. Alternatively you get a new number directly in voiceOne.
As of · Source: voiceOne user manual. The codes are set by your phone provider.
Bikes, accessories, collection and return times, route suggestions – and what counts as a breakdown.
Google, Outlook, CalDAV or eTermin – or the calendar in voiceOne.
Enter the code or use a new number. Guide in the help centre (German)
Call yourself and play through a reservation.
It asks what the call is about and follows the rules you set. You decide what counts as urgent, for example a defect on the way, and which number it then forwards to. Everything else it records and notes a callback.
Yes. If someone calls to move a reservation, it looks for a free slot in the calendar and enters the new time; a confirmation goes out by SMS if you wish.
Yes, if you wish by SMS straight after the booking. If the email address is known, a confirmation is also sent by email.
Yes. You divert your existing number to the voiceOne number. Alternatively, you get a new number directly in voiceOne.
No. voiceOne is software you rent. On the phone, your AI assistant speaks, not one of our employees. You set it up yourself and keep the settings in your hands.
Call data is not used to train language or AI models. Audio files are deleted after 30 days, transcripts after 180 days. More under Data protection for the AI phone assistant.
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voiceOne. Your AI team.On the phone and in the office.