Your inbox now works with
The AI reads every incoming email, classifies it by importance and topic, answers standard enquiries itself — and escalates the important things to the right person. Interlinked with phone and CRM.
Why an AI in the inbox?
Because an SME inbox consists of 80 % ever-same questions — and 20 % of things nobody must overlook. The AI separates that for you.
Standard questions answer themselves
Opening hours, prices, appointment requests, status updates — the AI answers within seconds with your knowledge, in your tone. You only confirm the result.
Important things are escalated immediately
Complaints, cancellations, contract offers, legal matters — the AI recognises it and passes it to the right person with context and a suggestion.
Calls are in the same thread
When a customer calls and writes, you see both in one file. The AI knows what was discussed on the phone.
No per-user pricing
No matter how many staff work in the inbox — you pay one fixed price instead of a licence per head. The AI email agent is included in your voiceOne plan from €29/month.
What the AI does in your inbox
Fully integrated with your IMAP/SMTP mailboxes, Google Workspace, Microsoft 365 and telephony.
Every mail categorised
Enquiry / appointment / complaint / spam / advertising / invoice — the AI labels automatically and files by rules.
- Own categories per sector
- Confidence score per classification
- Learning loop from your corrections
Suggested replies
For standard questions the AI writes a complete draft reply in your style. One click and the reply goes out.
- Knowledge from your knowledge base
- Tone per recipient
- Auto-send for clear cases
Mail lands on the contact
Every email is automatically assigned to the right contact in the CRM. Attachment, history, tasks in one file.
- Unknown senders are created
- Attachments in the document archive
- Link to pipeline stage
Nothing gets lost
Turn every email into a task with one click. Reminders, follow-ups, due dates.
- Auto-tasks on keywords
- SLA timer per classification
- Team assignment by rule
One view for everything
Info inbox, personal accounts, support address, sales address — one interface, one search, one classification.
- IMAP, Gmail, Microsoft 365
- Shared inboxes across the team
- Roles & visibility per account
Email meets call
When a customer calls and has already written before: the AI automatically mentions the context in the call. And vice versa.
- Call notes become an email sequence
- Email becomes a call trigger
- One file per customer
voiceOne vs. Front vs. Missive
An honest comparison — we also point out the areas where the others are better.
| Feature | voiceOne | Front | Missive |
|---|---|---|---|
| Integrated telephony | Fully integrated | Add-on | Add-on |
| AI auto-replies | Included | From the Growth plan | Beta |
| CRM built in | Yes | No | No |
| Unlimited inboxes | Yes | Limit per tier | Yes |
| Server location EU/DE | Germany | EU optional, US default | EU optional |
| German interface | Yes | EN only | EN only |
| Attachment storage | Included in the plan | Included in the plan | Included in the plan |
| Team inbox | Yes | Very strong | Very strong |
| Enterprise SSO/SCIM | On request | Yes | Yes |
How our customers use it
Three real use cases from the voiceOne customer base.
Plumbing and heating company Hannover
Inbox with ~120 emails a day. The AI classifies into enquiry / appointment / supplier / invoice. Standard replies about opening hours and emergency service go out automatically. The office assistant saves 2 hours a day.
Property management in München
Applicants, tenants, owners — three clearly separated email streams. The AI sorts automatically and, for applicant enquiries, writes suitable standard replies with viewing-slot suggestions.
Commercial law firm Frankfurt
Client correspondence subject to professional confidentiality (§ 203 StGB). The AI classifies, escalates, but does NOT reply on its own. A standard acknowledgement of receipt with a file reference is triggered.
Included in the voiceOne plan
Get in touch with us for a bespoke quote. We configure volume, users and add-ons to suit your sector.
Request a personal consultation
30 minutes with an inbox consultant. We analyse your current email patterns and show what the AI can take over.
Frequently asked questions
Try the inbox free for 14 days.
No credit card. Full AI features. Phone assistant included.