Your inbox now does the work.
The AI reads every email, classifies by topic and importance, drafts standard replies, escalates the important. Linked with phone calls and CRM. Included in your voiceOne plan from £29/month.
Why an AI in your inbox?
Because 80 % of SMB inbox traffic is the same questions over and over — and 20 % is things nobody can afford to miss. AI separates the two.
Standard questions reply themselves
Opening hours, pricing, appointment requests, status updates — the AI answers within seconds in your tone of voice. You only confirm.
Critical issues escalated instantly
Complaints, cancellations, contract offers, legal threats — the AI recognises them and routes to the right person with full context.
Calls and emails in one thread
When a customer calls AND writes, you see both in one record. The AI knows what was discussed on the phone.
No per-user pricing
Front: $19/user. Missive: $18/user. voiceOne: £29 total — all mailboxes, all team members, all accounts.
What the AI does in your inbox
Fully integrated with your IMAP/SMTP, Google Workspace, Microsoft 365 and phone calls.
Every email categorised
Enquiry / Appointment / Complaint / Spam / Promo / Invoice — auto-labelled and rule-routed.
- Custom categories per industry
- Confidence score per classification
- Learns from your corrections
Suggested responses
For standard questions, the AI drafts a complete reply in your style. One click to send.
- Knowledge from your knowledge base
- Tone adjusted per recipient
- Auto-send for clear cases
Emails land at the contact
Every email is auto-linked to the right contact. Attachments, history, tasks — one record.
- Unknown senders auto-created
- Attachments archived
- Linked to pipeline stage
Nothing lost
Convert any email to a task with one click. Reminders, follow-ups, due dates.
- Auto-tasks on keywords
- SLA timer per classification
- Team assignment rules
One view for everything
Info-mailbox, personal accounts, support, sales — one interface, one search, one classification.
- IMAP, Gmail, Microsoft 365
- Shared inboxes for teams
- Roles & visibility per account
Email meets call
When a customer calls who has written before — the AI mentions context in the call. And vice versa.
- Call notes become email follow-up
- Email triggers call task
- One record per customer
voiceOne vs. Front vs. Missive
Honest comparison — we name the spots where the others are stronger too.
| Feature | voiceOne | Front | Missive |
|---|---|---|---|
| Entry price | £29/month total | $19/user/mo | $14/user/mo |
| Integrated telephony | Built-in | Add-on | Add-on |
| AI auto-replies | Included | Growth tier+ | Beta |
| CRM built-in | Yes | No | No |
| Unlimited mailboxes | Yes | Tier limits | Yes |
| Server location EU/UK | UK/Germany | US default, EU optional | EU optional |
| Native UK English | Yes | Yes | Yes |
| Attachment storage | In plan | In plan | In plan |
| Team inbox | Yes | Very strong | Very strong |
| Enterprise SSO/SCIM | On request | Yes | Yes |
As of 05/2026 — all prices per the providers’ public pricing pages. We refresh this table quarterly.
How our customers use it
Three real configurations.
Plumbing & heating Manchester
About 120 emails/day. AI sorts into enquiry / appointment / supplier / invoice. Auto-replies for opening hours and emergency line. Office manager saves 2 hours per day.
Lettings agent London
Three clean streams: applicants, tenants, landlords. AI sorts and auto-suggests viewing slots for applicants.
Commercial chambers Birmingham
Client correspondence under SRA confidentiality. AI classifies, escalates but does NOT auto-reply. Standard acknowledgement with matter reference triggered automatically.
Included in your voiceOne plan
Talk to an inbox specialist
30 minutes with our email-AI specialist. We analyse your current patterns and show what the AI can take over.
Frequently asked questions
Auto-send is off by default. You see every AI draft and click to release. As you build confidence with specific topics, you can enable auto-send for them — e.g. opening-hours questions.
All IMAP/SMTP accounts, Gmail, Google Workspace, Microsoft 365 (Exchange Online), Fastmail, ProtonMail. Shared mailboxes and distribution lists too.
Yes, completely your call. The AI runs as a layer on top of your inbox. You see every email exactly as before. You can enable it on selected mailboxes only.
Only you. Content is processed on voiceOne servers in EU/UK, never used for training, never shared. Data processing agreement included.
Classification within 2 seconds of incoming. Auto-reply draft within 5 seconds. For bulk operations: nightly batch.
Nothing. Included in your voiceOne plan from £29/month — no per-user fees, no volume limit.
Yes. The email agent works standalone. The biggest value is when it’s linked with phone and CRM.
Try your AI inbox free for 14 days.
No credit card. Full AI feature set. Phone assistant included.