Summary · Call
Vaccination for a cat
- Request
- Booster vaccination, cat
- Agreed
- Monday, 17:15
- Note
- Bring the pet passport
Appointment bookedContact createdSMS confirmation
Example with invented data
mediOne · the practice edition of voiceOne
You in surgery.mediOne on the phone.
The AI phone assistant for veterinary practices mediOne
The assistant answers the calls that come in while you treat or operate: vaccination and check-up appointments, questions about opening hours and emergency cover, reorders of food or medication. In emergencies it follows your rules. Whatever your team needs to decide is then collected in the Digital Reception.
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Free initial phase. For practices.
Hear what it sounds like: +49 951 16092950
00In short
What does an AI phone assistant do in a veterinary practice?
In a veterinary practice, an AI phone assistant answers the calls that come in during consultations and surgery. It books vaccination, check-up and pre-surgery appointments into the practice’s free slots, answers questions about opening hours and emergency cover using the stored knowledge and transfers emergencies according to the practice’s rules. Reorders of food or medication and questions after surgery are recorded as requests. With mediOne, the practice edition of voiceOne, they land in the Digital Reception, where your team decides.
As of · applies to the mediOne brand
01A day
What does a day at a veterinary practice on the phone with mediOne look like?
An example day at a small animal practice with surgery in the morning. The top row shows what the team is doing, below it who calls and what mediOne does with it. Tap a dot.
Thursday · 6:30 to 20:30Callurgent
I think our dog has eaten something poisonous.
ForwardingCRM
Following your emergency rule, transferred straight to the practice number, contact created.My cat needs her vaccination.
CalendarSMS
Appointment booked for Monday, 17:15, confirmation by text message.I need the kidney diet food for my cat again.
Reception
Reorder noted as a request in the Digital Reception.How is my dog doing after this morning’s surgery?
Task
Callback request noted, task for the treating vet.Do you also treat rabbits?
Knowledge
Answered from your stored knowledge.Who is on emergency duty tonight?
Knowledge
Referred to the emergency service you stored.
Times and requests are invented. We do not use the content of real pet owners’ calls, not even anonymised.
02After the call
What happens in the veterinary practice after the call?
Booked appointments are in the calendar, and the pet owner is a contact with a summary of the call. Reorders, questions after surgery, cancellations and callback requests are collected in one place in the Digital Reception. From there your team turns a request into a task, assigns it to a contact or calls back.
- CallAnswered during consultations and surgery
- AppointmentVaccination, check-up, pre-surgery
- ContactPet owner with a summary
- ReceptionReorder, question, callback
03Data protection
How does mediOne protect call data from the practice?
Call data is not used to train language or AI models, not even by the model providers used. Audio files are deleted after 30 days, transcripts after 180 days. With the data protection filter at the “Replace” level, the language model receives IBAN, credit card number, date of birth and login credentials only as placeholders; calendar and CRM keep the real value. Before the call starts, the assistant can play a data protection notice.
- No training
- Your practice’s calls do not train any model, neither with us nor with the model providers.
- Fixed deletion periods
- Audio 30 days, transcript 180 days.
- Placeholders instead of plain text
- At the “Replace” level, IBAN and credit card number do not reach the language model in plain text.
- Data processing agreement
- You find the data processing agreement in the application under Profile.
As of
Try the data protection filter →04Questions
Frequently asked questions from veterinary practices
What is mediOne?
mediOne is the edition of voiceOne for practices, from medical and therapy practices to veterinary practices, with the Digital Reception and requests for prescriptions and appointments. Both brands run on the same technical platform.
How does the assistant handle emergencies?
You decide what counts as an emergency in your practice, such as poisoning, breathing difficulties or an accident, and to which number the assistant then transfers the call straight away. Outside opening hours it names the emergency service you store. It does not give a veterinary assessment.
Can the assistant take orders for food or medication?
Yes, as a request. It records the animal, the product and the preferred pick-up and files the order in the Digital Reception. Whether and when it is handed out is decided by your practice.
Can the assistant put callers through to the reception?
Yes. You decide when the assistant forwards a call to a practice number. If nobody is available there, it records the request and it is noted as a callback request.
Can the practice keep its phone number?
Yes. You divert the existing practice number to the mediOne number, which you find in the application under Settings, Phone numbers. Whether calls are always diverted or only when the line is busy or nobody answers is set with your phone provider. Alternatively, you get a new number directly in the application.
Are calls from the practice used to train AI models?
No. Call data is not used to train language or AI models, not even by the model providers used. Audio files are deleted after 30 days, transcripts after 180 days.
Change to
mediOne. Your AI team.On the practice phone.
Start free trial
Free initial phase. For practices.