AI phone assistant for veterinary practices
voiceOne answers calls 24/7, books vaccination and check-up appointments, detects veterinary emergencies (poisoning, trauma, breathing difficulties) and forwards them with priority. GDPR-compliant, with servers in Germany. Pet owners can reach your practice even during surgery and consultation hours — without your vet nurse having to step away from the animal.
Why an AI phone assistant for your veterinary practice?
While you are performing a neutering, the phone rings. A panicked pet owner — their dog has eaten chocolate. Your vet nurse cannot assist you and handle emergency calls at the same time. The result: calls go unanswered, pet owners may phone your competitors. voiceOne closes this gap: calls are answered 24/7, emergencies triaged, vaccination and check-up appointments booked, post-op questions answered. Your team stays with the animal — reception runs in the background.
Your benefits with voiceOne in your veterinary practice
24/7 availability
During surgery, consultation hours or after hours — pet owners always reach someone.
Emergency triage
Poisoning, trauma, breathing difficulties, gastric torsion — acute cases are detected and forwarded with priority.
Vaccination management
Automatic reminders for rabies, SHPPi and feline distemper vaccinations via SMS or email — more basic immunisations.
Appointments for all animal types
Dog, cat, horse, small animal — the assistant asks for species, breed, reason for visit and books the right slots.
Post-op questions
“Can my dog eat today already?” — standard questions about fasting, pain medication and wound checks are answered in a structured way.
Cost information
Standardised information on neutering, vaccination, x-ray, tartar removal — compliant with the fee schedule and transparent.
Insurance check
Pet owners are asked about pet health insurance — crucial information for surgery planning and cost estimates.
SMS reminders
Automatic appointment reminders 24 hours in advance — significantly fewer no-shows for vaccination and check-up appointments.
Typical call scenarios in your veterinary practice
Book a vaccination appointment
The pet owner books the annual vaccination for their dog — the assistant knows the last vaccination status and suggests suitable times.
Emergency: poisoning
“My dog ate chocolate” — the assistant recognises the poisoning situation and forwards immediately or refers to the animal hospital.
Post-op questions
After neutering: “My tomcat is licking the incision” — standard recommendation (Elizabethan collar) or urgent appointment in case of complications.
Tartar consultation
The pet owner asks about tartar removal — explanation of the need for anaesthesia and booking of a pre-exam appointment.
Calculate your time savings
Find out how much time your team can save with voiceOne.
Estimate based on your inputs. Actual savings may vary.
How voiceOne works — in simple steps
Set-up in 15 minutes
Configure consultation hours, animal types, emergency rules and vaccination protocols online — no IT integration needed.
Pet owner calls
voiceOne answers with your practice name and the empathetic tone that anxious pet owners need.
AI handles the request
Books appointments, triages emergencies, answers post-op questions, logs call-back requests — all automated.
You are informed
Appointment in the calendar, emergency via SMS, everything else in the daily report — your vet nurse stays with the animal.
Our quality commitments
Software
Hosting
GDPRFrequently asked questions
Try voiceOne for your veterinary practice now
14 days free, no credit card required, ready in 15 minutes.