Automation that starts from the call .
When the phone rings, your business wants something — an email to the customer, a task in the project tool, a Slack ping to the team, an order in the shop system. voiceOne connects 400+ tools via n8n as an embedded engine. No code, no second subscription.
Why an automation stack that starts from the call?
Zapier starts with an email, Make with a form submit. But 80 % of the SME world starts with the phone — and no automation tool can do that. voiceOne can.
Call as a trigger
Incoming call, voicemail, AI detection of intent („appointment", „complaint", „cancellation") → starts a workflow. No Zapier trigger in the world can do that.
400+ tools out-of-the-box
Google Workspace, Microsoft 365, HubSpot, Salesforce, Pipedrive, Notion, Slack, Discord, Stripe, Shopify, WooCommerce — all included. Your own HTTP/REST endpoints for internal tools.
Visual editor, no code
Drag & drop editor (n8n Community Edition embedded). If you understand Excel formulas, you can build workflows. Complex logic with code nodes optional.
1.000 executions/month incl.
You won't find that with Zapier and Make.
What you can build with it
Six typical workflows from our customer base — all without code, built in under 1 hour.
Lead lands cleanly
New caller → AI captures the enquiry → contact created in the CRM → email confirmation → Slack ping to the team → HubSpot deal as „New" → calendar appointment prepared.
- Goes live in 18 minutes
- Sets the pipeline stage automatically
- Geo-routing by postcode
24 h before the appointment by SMS
Appointment in the calendar → SMS via Twilio 24 h beforehand → push notification 2 h beforehand → if no response, a call back from the AI → automatic rebooking.
- Templates by sector
- SMS + WhatsApp + email
- Self-service rebooking
Complete e-commerce path
Caller orders on the phone → AI checks stock via the Shopify API → creates the order → Stripe payment by SMS link → shipping label DHL → tracking email.
- Shopify / WooCommerce / Magento
- Stripe / PayPal / Klarna
- DHL / DPD / Hermes / UPS
Hot lead → the right staff member
Call with purchase intent → AI checks postcode, sector, volume → routes to the right salesperson → creates an appointment in their calendar → sends a briefing PDF.
- Round-robin within the team
- Skill-based routing
- Escalation for VIPs
Complaints don't escalate
Call with negative sentiment → AI opens a ticket in Jira/Linear/Notion → Slack alert to customer success → manager email for a top account → callback appointment within 4 h.
- Sentiment recognition
- Escalation matrix
- SLA tracking
From the call into DATEV
Supplier calls „I've delivered the material" → AI asks for the delivery number → creates a receipt in voiceOne → photo submitted later via the app → DATEV receipt transfer nightly.
- DATEV sync
- Suggest OPOS account
- Tax adviser notification
voiceOne vs. Zapier vs. Make
An honest comparison. Zapier and Make are pure automation tools — we are automation + telephony + CRM in one.
| Feature | voiceOne | Zapier | Make |
|---|---|---|---|
| Call as trigger | Yes (USP) | No | No |
| Connectors | 400+ via n8n | 7.000+ | 2.000+ |
| Workflow editor | n8n Visual | Visual | Visual (very mature) |
| Code nodes | JavaScript / Python | Code (Pro+) | Code |
| Own hosting possible | On-premises option | Cloud-only | Cloud-only |
| Webhook in/out | Included | Included | Included |
| Telephony + CRM included | Complete stack | No | No |
| Free tier | 14-day trial | 100 tasks/mo | 1,000 ops/mo |
| Global connector depth | Solid | Huge | Very large |
How our customers deploy it
Three real automations that our customers run via voiceOne.
Pet shop in Augsburg
Regular customers order by phone. 89 % close rate on the phone. Before: 2 days processing time.
GP in Würzburg
Patient calls for a repeat prescription → the AI checks in the PVS whether the last prescription is >3 months old → if OK: prescription request in the PVS, call to the pharmacy, SMS to the patient with a collection time window.
SaaS provider in Berlin
Web-form lead → 30-min auto-call by AI → on match: demo appointment in Calendly → Slack ping → HubSpot stage „Demo booked" → Briefing-PDF an Vertriebler. Conversion Form-to-Demo von 12 % auf 47 % gestiegen.
Included in the voiceOne plan
Get in touch with us for a bespoke quote. We configure volume, users and add-ons to suit your sector.
Request a workflow consultation
30 minutes with our automation consultant. We map 3 use cases for your industry and show one of them live.
Frequently asked questions
Your first 3 workflows in one hour.
No credit card needed, no setup fee. Full functionality including an AI phone assistant.