Every call findable.
Recorded, transcribed, searchable, sentiment-analysed. With consent logic according to German / Austrian / Swiss rules.
Why call recording in an SME?
Because "Was hab ich am Telefon eigentlich versprochen?" is an expensive question. And because coaching without a recording remains a gut feeling.
Full-text search in seconds
What was discussed with customer Müller over the last 3 months? Keyword "heating complaint" delivers all relevant calls with a time stamp.
Proof in a dispute
Client claims you guaranteed deadline X? The recording proves what was really said. Recorded GDPR-compliantly, archived to be court-proof.
Coaching with substance
Statt "Du musst freundlicher klingen" you show the exact spot. Top performers and trainees analysed side by side.
GDPR fully thought through
Consent announcement at the start, opt-out hotkey, deletion on request, audit log. Clean contractually + technically, records-of-processing entry ready.
Recording features
Everything you need to record calls in a legally compliant way, make them searchable and analyse them.
GDPR-compliant, automatic
Standard announcement at the start: "This call is being recorded for quality assurance — please press 0 to object." Different by sector.
- DACH templates ready
- Multi-language announcements
- Audit log of every consent
Auto-transcript in 13 languages
Every call available as text within 1 min of ending. Speaker separation (AI vs. caller). Timestamp per sentence.
- Word-accurate and clickable
- Search across all calls
- Export as TXT/SRT/JSON
Keyword → call in 1 second
Search "heating complaint" and voiceOne shows all calls containing the term — incl. a context line before and after the match.
- Search synonyms automatically
- Combined filters (industry, employee)
- Bookmarks per match
Mood per call
Positive / neutral / negative. When did the customer become annoyed? Coaching markers are set.
- Dashboard per employee
- Escalation trends per week
- Sector benchmark
Soft-skill trainer
Filterable by employee, sector, sentiment. Attach comments to specific seconds. Share a top call as an example.
- Trainer mode with comments
- Ranking per KPI
- Private learning workspace
Retention period by sector
GoBD-compliant archive: 90 days by default, configurable up to 10 years. Deletion on data-subject request with audit.
- Evidence preservation & hash
- Encryption at-rest
- Export as a forensic package
voiceOne vs. Otter.ai vs. Fireflies.ai
An honest comparison. Otter and Fireflies are strong meeting recorders. We play in the telephony league — and come with DACH consent logic.
| Feature | voiceOne | Otter.ai | Fireflies.ai |
|---|---|---|---|
| Record phone calls | Fully integrated | Only via conference tools | Only via conference tools |
| GDPR consent announcement | Incl., DACH templates | Not built in | Not built in |
| Full-text search | Yes | Yes | Yes |
| Sentiment analysis | Included | From Business | Included |
| Transcription languages | 13 | 3 (EN, ES, FR) | English primarily |
| Server location | Germany | US | US |
| GoBD archiving | Yes, court-admissible | No | No |
| CRM integration | Included | No | Via add-on |
How our customers deploy it
Three real configurations.
B2B industrial company Stuttgart
All sales calls recorded (with consent). Sales coach analyses top 3 and bottom 3 weekly. Conversion rate rose from 18 % to 28 % in 6 months.
Insurance office Köln
Consultation calls are archived for 5 years in line with the VVG duty of proof. In the event of a dispute, the call is found in 30 seconds. Save on on-site appointments because detailed questions remain traceable over the phone.
Mail-order company Hamburg
Sentiment analysis flags escalated calls in real time. The team leader gets a push notification, can listen in, step in. Complaints escalate less often because they are de-escalated sooner.
Included in the voiceOne plan
Get in touch with us for a bespoke quote. We configure volume, users and add-ons to suit your sector.
Request a personal consultation
30 minutes with a compliance consultant. We discuss industry retention periods, consent texts and the records of processing.
Frequently asked questions
Recording activated in 5 minutes.
GDPR templates for your industry ready. Try free for 14 days.