Every call findable.
Recorded, transcribed, searchable, sentiment-scored. With consent logic per UK / DE / FR rules. Included in your voiceOne plan from £29/month.
Why call recording in an SMB?
Because ‘what did I promise on the phone?’ is an expensive question. And coaching without recordings stays a gut feeling.
Full-text search in seconds
What was discussed with customer Smith in the last 3 months? Keyword ‘complaint heating’ returns all relevant calls with timestamp.
Evidence in disputes
Client claims you committed to deadline X? The recording proves what was actually said. GDPR-compliant, court-admissible archive.
Coaching with substance
Instead of ‘sound friendlier’, show the actual moment. Top performers and trainees side by side.
GDPR done right
Consent prompt at start, opt-out hotkey, deletion on request, audit log. Contractually and technically clean, ROPA entry ready.
Recording features
Everything you need to lawfully record, search and analyse calls.
GDPR-compliant automatically
Default prompt at start: ‘This call is recorded for quality purposes — press 0 to opt out.’ Industry-specific variants.
- UK/DE/FR/IT templates ready
- Multi-language prompts
- Audit log of every consent
Auto-transcript in 13 languages
Every call as text within 1 min of end. Speaker separation (AI vs caller). Timestamp per sentence.
- Click-to-jump
- Cross-call search
- Export TXT/SRT/JSON
Keyword to call in 1 second
Search ‘heating complaint’ and voiceOne shows all calls with that term — including context before and after.
- Auto synonyms
- Combined filters
- Bookmarks per hit
Mood per call
Positive / neutral / negative. When did the customer get upset? Coaching markers placed automatically.
- Dashboard per staff member
- Weekly escalation trends
- Industry benchmark
Soft-skill trainer
Filter by staff, industry, sentiment. Attach comments to exact seconds. Share top call as example.
- Trainer mode with comments
- Ranking per KPI
- Private learning workspace
Retention per industry
Encrypted archive: default 90 days, configurable up to 10 years. Deletion on subject request with audit.
- Tamper-proof hash
- Encryption at rest
- Forensic export pack
voiceOne vs. Otter.ai vs. Fireflies.ai
Honest comparison. Otter and Fireflies are strong meeting recorders. We’re in the phone league — and ship with UK/DE consent logic.
| Feature | voiceOne | Otter.ai | Fireflies.ai |
|---|---|---|---|
| Entry price | £29/month total | $16/user/mo | $18/user/mo |
| Record phone calls | Built-in | Only via conference tools | Only via conference tools |
| GDPR consent prompt | Included, UK/DE templates | Not built-in | Not built-in |
| Full-text search | Yes | Yes | Yes |
| Sentiment analysis | Inc. | Business tier | Inc. |
| Transcript languages | 13 | 3 (EN, ES, FR) | English primary |
| Server location | UK/Germany | US | US |
| Court-admissible archive | Yes | No | No |
| Included in plan | Yes, £29 | Separate tool | Separate tool |
| CRM linking | Inc. | No | Add-on |
As of 05/2026 — all prices per the providers’ public pricing pages. We refresh this table quarterly.
How our customers use it
Three real configurations.
B2B industrial group Birmingham
All sales calls recorded (with consent). Sales coach reviews top-3 and bottom-3 weekly. Conversion rate up from 18 % to 28 % in 6 months.
Independent broker London
Advice calls archived 5 years per FCA evidence rules. Disputes resolved in 30 seconds by playback. Fewer site visits because phone details are auditable.
Mail-order Edinburgh
Sentiment analysis flags escalating calls in real-time. Team lead gets push notification, can listen in, intervene. Complaints de-escalate faster.
Included in your voiceOne plan
Talk to a compliance specialist
30 minutes with our compliance specialist. We discuss industry retention, consent texts and ROPA.
Frequently asked questions
Yes, under PECR and UK GDPR with appropriate transparency. voiceOne plays the consent prompt automatically, logs consent in the audit trail, and offers an opt-out key (e.g. 0). Without consent, the call is NOT recorded. ROPA template included.
Default 90 days. Configurable in 30-day steps up to 10 years (e.g. for FCA sales evidence). Auto-deletion at expiry.
On subject request, recording and transcript are deleted within 30 days. Audit log documents deletion. Active disputes can place a hold.
Default: call owner and admins. Roles can be extended (e.g. trainers for coaching). Every access is logged.
UK English standard: 94-97 % word accuracy. Strong regional accent / jargon: 88-92 %. You can correct word by word — corrections improve the tenant-specific model.
Nothing. Included in your voiceOne plan from £29/month. Unlimited recordings, 90-day archive. Longer archive: £9/month per additional year.
Recording requires consent BEFORE the call starts. If the caller consents mid-call, recording starts from that point forward — never retroactively.