Summary · Call
Hygiene appointment
- Request
- Professional teeth cleaning
- Agreed
- Friday, 11:00
- Note
- Bring your health insurance card
Appointment bookedContact createdSMS confirmation
Example with invented data
mediOne · the practice edition of voiceOne
You at the chair.mediOne on the phone.
The AI phone assistant for dental practices mediOne
The assistant answers the calls that come in while you and your team are at the chair: check-up and hygiene appointments, cancellations, questions about opening hours and directions. For toothache it follows your rules. Whatever your team needs to decide is then collected in the Digital Reception.
Start free trial
Free initial phase. For practices.
Hear what it sounds like: +49 951 16092950
00In short
What does an AI phone assistant do in a dental practice?
In a dental practice, an AI phone assistant answers the calls that come in during treatments. It books check-up and hygiene appointments into the slots the practice releases for each appointment type, answers questions about opening hours and directions using the stored knowledge, and follows the practice’s rules for toothache, for example with an appointment in a slot reserved for this or a transfer to the practice. Questions about treatment and cost plans are recorded as callback requests. With mediOne, the practice edition of voiceOne, these requests land in the Digital Reception.
As of · applies to the mediOne brand
01A day
What does a day at a dental practice on the phone with mediOne look like?
An example day at a dental practice with two treatment rooms and a hygiene service. The top row shows what the team is doing, below it who calls and what mediOne does with it. Tap a dot.
Wednesday · 6:30 to 20:30Callurgent
A piece of my tooth broke off last night, and it hurts.
Calendar
Following your pain rule, booked into the 8:30 slot, summary to the team.I’d like an appointment for a professional teeth cleaning.
CalendarSMS
Appointment booked for Friday, 11:00, confirmation by text message.I have a question about my treatment and cost plan.
Task
Callback request noted with the concern, task for the practice administration.I can’t make my appointment on Thursday.
Reception
Cancellation recorded as a request, your team releases the slot.Do you also treat children?
Knowledge
Answered from your stored knowledge.Where can I find a dentist at the weekend?
Knowledge
Referred to the dental emergency service stored in your knowledge.
Times and requests are invented. We do not use the content of real patients’ calls, not even anonymised.
02After the call
What happens in the dental practice after the call?
Booked appointments are in the calendar, and the caller is a contact with a summary of the call. Cancellations, questions about treatment and cost plans and waiting-list wishes are collected in one place in the Digital Reception. From there your team turns a request into a task, assigns it to a contact or calls back.
- CallAnswered during treatment
- AppointmentCheck-up, hygiene, pain slot
- Contactwith a summary of the call
- ReceptionCancellations, questions, waiting list
- Practice softwareConnection for appointments
03Data protection
How does mediOne protect call data from the practice?
Call data is not used to train language or AI models, not even by the model providers used. Audio files are deleted after 30 days, transcripts after 180 days. With the data protection filter at the “Replace” level, the language model receives health insurance number, date of birth, IBAN, credit card number and login credentials only as placeholders; calendar and CRM keep the real value. Before the call starts, the assistant can play a data protection notice.
- No training
- Your practice’s calls do not train any model, neither with us nor with the model providers.
- Fixed deletion periods
- Audio 30 days, transcript 180 days.
- Placeholders instead of plain text
- At the “Replace” level, health insurance number and date of birth do not reach the language model in plain text.
- Data processing agreement
- You find the data processing agreement in the application under Profile.
As of
Try the data protection filter →04Questions
Frequently asked questions from dental practices
How does the assistant handle patients in pain?
It follows the rules you set. You decide into which slots the assistant books pain appointments or whether it transfers callers in pain to a practice number. Outside opening hours it names the dental emergency service if you store it. It does not diagnose.
Can the assistant tell check-ups from hygiene appointments?
Yes, if you store the appointment types. The assistant asks about the concern and books into the slots you release for each appointment type. Confirmation by text message is optional.
Does the assistant answer questions about treatment and cost plans?
No. Questions about treatment and cost plans and about billing are recorded as a callback request that lands in the Digital Reception. Your team provides the information.
Can the assistant put callers through to the reception?
Yes. You decide when the assistant forwards a call to a practice number. If nobody is available there, it records the request and it is noted as a callback request.
Can the practice keep its phone number?
Yes. You divert the existing practice number to the mediOne number, which you find in the application under Settings, Phone numbers. Whether calls are always diverted or only when the line is busy or nobody answers is set with your phone provider. Alternatively, you get a new number directly in the application.
Are calls from the practice used to train AI models?
No. Call data is not used to train language or AI models, not even by the model providers used. Audio files are deleted after 30 days, transcripts after 180 days. With the data protection filter, the language model can receive health insurance number and date of birth only as placeholders.
Change to
mediOne. Your AI team.On the practice phone.
Start free trial
Free initial phase. For practices.