Summary · Call
Flu vaccination appointment
- Request
- Flu vaccination
- Agreed
- Thursday, 8:20
- Note
- Bring your vaccination record
Appointment bookedContact createdSMS confirmation
Example with invented data
mediOne · the practice edition of voiceOne
Reception is full.mediOne answers.
The AI phone assistant for GP practices mediOne
The assistant answers the calls that come in alongside a busy reception desk: appointments for consultations, vaccinations and check-ups, repeat prescription requests, requests for a home visit. Whatever your team needs to decide is then collected in the Digital Reception.
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Hear what it sounds like: +49 951 16092950
00In short
What does an AI phone assistant do in a GP practice?
In a GP practice, an AI phone assistant answers the calls that come in alongside reception, consultations and home visits. It books appointments, for example for vaccinations, check-ups or follow-ups, into the slots the practice releases, answers questions about opening hours and same-day appointments using the stored knowledge, and records everything else as a request, such as repeat prescriptions, referrals or home visit requests. It does not give medical assessments. With mediOne, the practice edition of voiceOne, these requests land in the Digital Reception, where your team decides.
As of · applies to the mediOne brand
01A day
What does a day at a GP practice on the phone with mediOne look like?
An example day at a GP practice with two doctors. The top row shows what the team is doing, below it who calls and what mediOne does with it. Tap a dot.
Monday · 6:30 to 20:30Callurgent
I’d like an appointment for the flu vaccination.
CalendarSMS
Appointment booked for Thursday, 8:20, confirmation by text message.I need my blood pressure medication again.
Reception
Repeat prescription request recorded. The practice checks and decides in the Digital Reception.My mother has fallen and can’t get up.
Forwarding
Following your emergency rule: reference to the emergency number 112 and transfer to the practice number.Could the doctor visit my father at home this week?
Reception
Home visit request recorded with address and concern, the practice plans and calls back.Are my lab results in yet?
Task
Callback request noted. The assistant gives no information about results.Where can I still see a doctor tonight?
Knowledge
Referred to the out-of-hours service stored in your knowledge.
Times and requests are invented. We do not use the content of real patients’ calls, not even anonymised.
02After the call
What happens in the GP practice after the call?
Booked appointments are in the calendar, and the caller is a contact with a summary of the call. Repeat prescriptions, referrals, home visit requests and callback requests are collected in one place in the Digital Reception instead of on notes at the front desk. From there your team turns a request into a task, assigns it to a contact or calls back.
- CallAnswered alongside a busy reception
- AppointmentVaccination, check-up, follow-up
- Contactwith a summary of the call
- ReceptionPrescription, home visit, callback
- Practice softwareConnection for appointments
03Data protection
How does mediOne protect call data from the practice?
Call data is not used to train language or AI models, not even by the model providers used. Audio files are deleted after 30 days, transcripts after 180 days. With the data protection filter at the “Replace” level, the language model receives health insurance number, date of birth, IBAN, credit card number and login credentials only as placeholders; calendar and CRM keep the real value. Before the call starts, the assistant can play a data protection notice.
- No training
- Your practice’s calls do not train any model, neither with us nor with the model providers.
- Fixed deletion periods
- Audio 30 days, transcript 180 days.
- Placeholders instead of plain text
- At the “Replace” level, health insurance number and date of birth do not reach the language model in plain text.
- Data processing agreement
- You find the data processing agreement in the application under Profile.
As of
Try the data protection filter →04Questions
Frequently asked questions from GP practices
Can the assistant take repeat prescription requests?
Yes, as a request. The assistant asks for the details you specify, such as name, date of birth and medication, and files the request in the Digital Reception. Whether and how the prescription is issued is decided by the practice.
How does the assistant handle emergencies?
You decide for which descriptions it transfers the call straight to a practice number and whether it refers callers to the emergency number 112. Outside opening hours it names the out-of-hours service you store. It does not make a medical assessment.
Does the assistant pass on lab results or findings?
No. The assistant gives no information about lab results or findings. It notes a callback request, and the practice gets back to the caller.
Can the assistant put callers through to the reception?
Yes. You decide when the assistant forwards a call to a practice number. If nobody is available there, it records the request and it is noted as a callback request.
Can the practice keep its phone number?
Yes. You divert the existing practice number to the mediOne number, which you find in the application under Settings, Phone numbers. Whether calls are always diverted or only when the line is busy or nobody answers is set with your phone provider. Alternatively, you get a new number directly in the application.
Are calls from the practice used to train AI models?
No. Call data is not used to train language or AI models, not even by the model providers used. Audio files are deleted after 30 days, transcripts after 180 days. With the data protection filter, the language model can receive health insurance number and date of birth only as placeholders.
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mediOne. Your AI team.On the practice phone.
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Free initial phase. For practices.