How does the AI phone assistant help my GP practice?

voiceOne reduces the workload for your MFA: calls are answered around the clock, appointments are scheduled, prescription requests are captured in a structured way and acute issues are triaged according to defined rules. Especially during the morning call rush between 8 and 10 a.m., voiceOne prevents busy lines and lost patients.

Does voiceOne replace my MFA on the phone?

No. voiceOne does not replace medical assessment — but it takes care of routine calls (appointments, repeat prescriptions, practice information) so your MFA can focus on patients in the waiting room and on complex cases. Real triage and emergency decisions stay with your practice team.

How does prescription renewal via the assistant work?

Patients call, state their name, date of birth and the required medication. voiceOne records the request in a structured way and adds it to your task list — including a note on when the last prescription was issued (if available via calendar). Your approval remains mandatory; the prescription itself is not issued automatically.

Is this compatible with medical confidentiality?

Yes. voiceOne is hosted in Germany, complies with all GDPR requirements and respects medical confidentiality under §203 StGB. All processing is carried out on the basis of a data processing agreement pursuant to Art. 28 GDPR. No call recordings are stored permanently, only structured transcripts.

How much does voiceOne cost for a GP practice?

voiceOne starts at 29€ per month, with no setup fee. An MFA working 30 hours per week costs you over 2.300€ per month including employer contributions — voiceOne takes over the pure telephone service and usually pays for itself in the first week. Try it for free.

For GP practices · GDPR-compliant · German servers

AI phone assistant for GP practices

voiceOne handles your morning call surge, books appointments, records prescription orders and triages acute complaints according to your rules. GDPR-compliant and fully confidential, hosted on servers in Germany — voiceOne relieves your phone lines without you having to hire new staff.

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Overview

Why an AI phone assistant in your GP practice?

Between 8 and 10 a.m., phones in German GP practices ring non-stop — and one third of callers only reach a busy line. At the same time, almost every second practice is short of an MFA. voiceOne solves both: the AI picks up all calls in parallel, answers standard questions, books appointments and records prescriptions in a structured way. Your MFAs can focus on patients in the waiting room, medical assessments and everything that requires real human expertise.

24/7

Always reachable

−70 %

Fewer disruptive calls

100 %

Calls answered

Features

Your benefits with voiceOne in your GP practice

24/7 appointment booking

Acute appointments, check-ups, follow-ups — bookable around the clock, without a busy signal.

Rule-based triage

Acute complaints are identified and prioritised according to your rules — including a notice about 116117 outside consultation hours.

Repeat prescriptions

Patients call in their prescription needs — voiceOne records them in a structured way, you approve them.

Standard information

Opening hours, holiday cover, consultation routines, vaccination appointments — voiceOne answers consistently and patiently.

Multilingual support

English, Russian, Turkish, Arabic, Ukrainian — essential in everyday primary care.

Channel sick note requests

Sick leave requests are recorded and documented as call-back requests — including questions about symptoms.

Cancellations & rescheduling

Short-notice cancellations are captured and freed-up slots are automatically offered to waiting patients.

SMS reminders

Automatic reminders for follow-up visits, DMP appointments and preventive check-ups — fewer no-shows.

Use cases

Typical call scenarios in your GP practice

Book an acute appointment

Patients with cough, fever, abdominal pain — voiceOne asks structured questions, triages according to your rules and books the right slot.

Repeat prescriptions

“I need my blood pressure medication again.” voiceOne records name, date of birth and medication — structured in your task list.

Check-ups & vaccinations

Check-up 35, skin cancer screening, flu shot — voiceOne automatically books suitable appointments into your calendar slots.

Collect referrals

Patients ask about referrals or findings — voiceOne documents everything and forwards it to your MFA for processing.

ROI calculator

Calculate your time savings

Find out how much time your team can save with voiceOne.

Calls / month (handled by AI)

Time saved per call (minutes)

Internal hourly rate (€)

Your estimated savings

Time saved0 h

Savings / month0 €

Estimate based on your inputs. Actual savings may vary.

In four steps

This is how easy voiceOne works

Set-up in 15 minutes

Configure consultation hours, triage rules and appointment types online — no IT integration required.

Patient calls

voiceOne answers with your practice name, optionally after a short announcement in your own voice.

AI processes the request

Appointment booking, recording prescription needs, structured symptom capture — all automated.

You are informed

The appointment is in the calendar, urgent cases are sent by SMS, everything else in a concise daily report.

Quality & trust

Our quality promises

Software

Made in Germany

Hosting

in Germany

§203 StGB

Confidentiality

FAQ

Frequently asked questions

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