AI Phone Assistant for Veterinary Practices
voiceOne answers calls 24/7, books vaccination and check-up appointments, recognises veterinary emergencies (poisoning, trauma, breathing difficulty) and forwards them by priority. UK GDPR compliant, from £29 per month. Pet owners can reach your practice even during operations and consultations — without your veterinary nurse having to leave the animal.
Why an AI phone assistant for your veterinary practice?
While you're performing a neutering operation, the phone rings. A pet owner in a panic — the dog has eaten chocolate. Your veterinary nurse can't assist and take emergency calls at the same time. The result: a third of all calls are lost and pet owners ring the competition. voiceOne closes this gap: calls are answered 24/7, emergencies are triaged, vaccination and check-up appointments are booked, and post-op aftercare questions are answered. Your team stays with the animal — reception runs in the background.
Your benefits with voiceOne in the veterinary practice
24/7 availability
Even during operations, consultations or after hours — pet owners always reach someone.
Emergency triage
Poisoning, trauma, breathing difficulty, gastric torsion — acute cases are recognised and forwarded by priority.
Vaccination management
Automatic reminders for rabies, DHPPi and feline enteritis vaccinations by SMS or email — more primary courses completed.
Appointments for all species
Dog, cat, horse, small pet — the assistant asks for the species, breed and reason for the visit and books a suitable slot.
Post-op aftercare questions
„May my dog eat today?" — standard questions about fasting, pain relief and wound checks are answered in a structured way.
Cost information
Standardised information on neutering, vaccination, X-rays and scale-and-polish — transparent and in line with standard fee guidelines.
Insurance check
Pet owners are asked about pet insurance — important information for costing operations and preparing estimates.
SMS reminders
Automatic appointment reminders 24 hours in advance — significantly fewer no-shows for vaccination and check-up appointments.
Typical call scenarios in your veterinary practice
Book a vaccination appointment
A pet owner books the dog's annual booster — the assistant knows the last vaccination status and suggests suitable times.
Emergency: poisoning
„My dog has eaten chocolate" — the assistant recognises the poisoning situation and forwards it immediately or refers to the veterinary hospital.
Post-op aftercare questions
After neutering: „My cat is licking the wound" — standardised advice (a buster collar) or an urgent appointment if there's a complication.
Scale-and-polish advice
A pet owner asks about a scale-and-polish — an explanation of why anaesthesia is needed and booking a pre-op examination.
Calculate your time savings
Find out how much time your team can save with voiceOne.
Estimate based on your inputs. Actual savings may vary.
This is how easy voiceOne is
Set up in 15 minutes
Configure consultation hours, species, emergency rules and vaccination protocols online — no IT integration required.
Pet owner calls
voiceOne answers with your practice name and the empathetic tone that anxious pet owners need.
AI handles the request
Booking appointments, triaging emergencies, answering post-op aftercare queries, logging callback requests — all automated.
You are notified
Appointment in the calendar, emergency by SMS, everything else in the daily report — your veterinary nurse stays with the animal.
Our quality promises
Frequently asked questions
Try voiceOne for your veterinary practice now
14 days free, no credit card required, ready in 15 minutes.