The AI Phone Assistant for Your Customer Support
Relieve your support team and offer excellent service: voiceOne answers FAQs, creates tickets, and intelligently routes inquiries – around the clock.
How voiceOne Optimizes Your Customer Support
Offer your customers a point of contact for questions and concerns even outside business hours.
Your benefits with voiceOne
24/7 Availability
Offer your customers a point of contact for questions and concerns even outside business hours.
Agent Relief
Reduce call volume by automatically answering standard questions (FAQs). More time for complex cases.
Improved Customer Experience
No long waiting queues. Customers get immediate help for simple questions or can leave their concerns in a structured way.
Automated FAQ Answering
Store answers to frequently asked questions. The AI provides this information directly over the phone.
Intelligent Ticket Creation
Capture support requests in a structured manner (customer number, problem description, urgency) for your ticketing system.
Intelligent Call Routing
Route calls based on the issue (e.g., technical support, billing questions) to the correct team or agent.
CRM & Helpdesk Integration
Connect voiceOne with your CRM or Helpdesk system (e.g., Zendesk, Salesforce) for seamless processes.
Support Request Analysis
Gain insights into common issues, call volumes at specific times, and the effectiveness of your FAQs.
Typical Use Cases in Customer Support
First-Level Support / FAQ Hotline
Automatically answer recurring questions about products, services, order status, or processes.
Structured Ticket Creation
Record support requests with all relevant details (customer data, error message, etc.) and create tickets.
Call Pre-qualification & Routing
Identify the customer's issue (e.g., technical, billing, complaint) and forward it to the responsible department.
Automated Status Inquiries
Allow customers to check the status of their order, delivery, or support ticket by phone (integration required).
Calculate your time savings
Find out how much time your team can save with voiceOne.
Estimate based on your inputs. Actual savings may vary.
How voiceOne works
Set Up
Configure your AI assistant online in minutes. Define greetings, response options, and forwarding rules.
Incoming Call
A customer calls. Our AI answers the call with your custom greeting.
AI Interacts
The AI answers questions, records information, creates tickets, or forwards the call if necessary.
Stay Informed
You and your team receive notifications about calls, created tickets, and important information via email or app.
Our quality promises
What our customers say
„Since using voiceOne, our practice team is noticeably relieved. The phone no longer rings off the hook, and patients can still make appointments. Absolutely recommended!"
„Setup was super easy and customer service was top-notch. We save enormous time scheduling appointments for our cosmetic studio."
„Finally a solution that also works for craft businesses! Our customers always reach us, even when we are on the construction site."
Frequently asked questions
Ready for More Efficient & Better Customer Service?
Relieve your team and increase customer satisfaction. Test voiceOne now without obligation.