Blog · all articles by date
News from the phone.And from the office.
Blog on the AI phone assistant: calls, appointments, CRM and accounting
Articles on what an AI phone assistant takes over in practices, trades and offices – and what continues afterwards in the same system.
What does the voiceOne blog write about?
The voiceOne blog covers what an AI phone assistant does for a business – answering calls, giving information, booking appointments, arranging callbacks – and what continues in the same system afterwards: contact in the CRM, quote, invoice and accounting with DATEV export. Articles are sorted by date, newest first. They were created with the support of AI; each article carries a note saying so.
- Emotion recognition: AI detects the customer's mood
- The automation of FAQ enquiries via AI
- Agent Assist: AI as support for live employees
- The best AI tools for a successful contact centre
- The role of machine learning in the modern call centre
- What is conversational AI and why is it important?
- AI as a quality manager: conversation recording and analysis
- Cost reduction through AI: a profitability analysis
- AI Call Centres in Healthcare: Potential and Risks
- Scaling with AI: how call centres handle large volumes
- AI in outbound marketing: Effective sales calls
- Voice analysis: how AI recognises emotions in the voice
Where can I find more about my industry?
The industry and feature pages describe what voiceOne takes over in a specific business. For medical and therapy practices there is the mediOne edition, which additionally has prescriptions, repeat prescription requests and patient appointments.
Industries
Features
voiceOne. Your AI team.On the phone and in the office.