Blog · all articles by date
News from the phone.And from the office.
Blog on the AI phone assistant: calls, appointments, CRM and accounting
Articles on what an AI phone assistant takes over in practices, trades and offices – and what continues afterwards in the same system.
What does the voiceOne blog write about?
The voiceOne blog covers what an AI phone assistant does for a business – answering calls, giving information, booking appointments, arranging callbacks – and what continues in the same system afterwards: contact in the CRM, quote, invoice and accounting with DATEV export. Articles are sorted by date, newest first. They were created with the support of AI; each article carries a note saying so.
- Proactive Customer Service Through Predictive AI
- Tourism AI: Personalised Travel Experiences
- ROI perspective: When does an AI call centre solution pay off
- Real-Time Customer Profiling: AI Captures Needs Instantly
- How AI meets service level agreements in the call centre
- AI-driven further training: how call centre agents benefit
- AI vs. IVR: when is the switch worthwhile
- How AI increases the first call resolution value
- Implementation guide: First steps towards AI call centres
- How AI keeps customer communication stable in times of crisis
- The shift from support centre to experience centre through AI
- AI and voice biometrics: secure authentication in the call centre
Where can I find more about my industry?
The industry and feature pages describe what voiceOne takes over in a specific business. For medical and therapy practices there is the mediOne edition, which additionally has prescriptions, repeat prescription requests and patient appointments.
Industries
Features
voiceOne. Your AI team.On the phone and in the office.