Blog · all articles by date
News from the phone.And from the office.
Blog on the AI phone assistant: calls, appointments, CRM and accounting
Articles on what an AI phone assistant takes over in practices, trades and offices – and what continues afterwards in the same system.
What does the voiceOne blog write about?
The voiceOne blog covers what an AI phone assistant does for a business – answering calls, giving information, booking appointments, arranging callbacks – and what continues in the same system afterwards: contact in the CRM, quote, invoice and accounting with DATEV export. Articles are sorted by date, newest first. They were created with the support of AI; each article carries a note saying so.
- How predictive dialers are revolutionising the call centre
- AI-controlled speech recognition for complaints
- Data protection and AI: what call centres need to watch out for
- Challenges in implementing AI call centres
- AI as a colleague: cooperation between human and machine
- How AI improves customer loyalty in the call centre
- Real-Time Language Processing: AI and Natural Language Processing
- AI analytics: how Smart Analytics adds value to call data
- Automated appointment scheduling through AI
- Chatbots vs. human agents: when is AI superior?
- The key benefits of AI-supported call systems
- How AI is redefining the future of the call centre
Where can I find more about my industry?
The industry and feature pages describe what voiceOne takes over in a specific business. For medical and therapy practices there is the mediOne edition, which additionally has prescriptions, repeat prescription requests and patient appointments.
Industries
Features
voiceOne. Your AI team.On the phone and in the office.