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Latest insights, tips and news on AI phone assistants, customer service and efficiency gains.

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How to use Automated Customer Greeting for sustainable success
July 20, 2025 · Michael Horn
How to use Automated Customer Greeting for sustainable success
In today's digital business world, Automated Customer Greeting is revolutionising the way companies work. Early adopters report impressive efficiency gains.
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5 reasons for automated patient communication in your company
July 20, 2025 · Michael Horn
5 reasons for automated patient communication in your company
Automated patient communication is evolving from a trend into a necessity. Companies that invest now secure decisive competitive advantages.
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Practical Guide: Successfully Implementing Digitalisation in the Skilled Trades
July 20, 2025 · Michael Horn
Practical Guide: Successfully Implementing Digitalisation in the Skilled Trades
Digitalisation in the skilled trades is evolving from a trend into a necessity. Businesses that invest now secure decisive competitive advantages.
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Multi-language support with AI - advantages and best practices
July 20, 2025 · Michael Horn
Multi-language support with AI - advantages and best practices
Implementing multi-language support with AI may seem challenging at first. But the long-term advantages clearly outweigh the initial investment.
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Customer Data Platform: a 360-degree customer view through AI
July 17, 2025 · Michael Horn
Customer Data Platform: a 360-degree customer view through AI
A Customer Data Platform (CDP) is an integrated customer database that helps companies understand their customers better and communicate with them more effectiv...
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AI-Driven Personalisation in Customer Communication
July 8, 2025 · Michael Horn
AI-Driven Personalisation in Customer Communication
AI-driven personalisation in customer communication is a modern approach in the world of customer service and marketing, in which artificial intelligence (AI) i...
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AI in Healthcare: Revolutionising Patient Communication
July 7, 2025 · Michael Horn
AI in Healthcare: Revolutionising Patient Communication
Artificial intelligence (AI) is playing an ever more important role in our everyday lives and has now reached the healthcare sector too. But what actually is AI...
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Smart tools for modern craftsmen: AI in the toolbox
June 30, 2025 · Michael Horn
Smart tools for modern craftsmen: AI in the toolbox
Smart tools are digital applications and devices that support modern craftsmen with appointment scheduling, quotation preparation and other operational tasks. T...
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Tourism AI: personalised travel experiences
June 29, 2025 · Michael Horn
Tourism AI: personalised travel experiences
Tourism AI, or artificial intelligence in tourism, is an advanced technology that combines data analysis, machine learning and automation in order to optimise p...
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Conversational AI: the future of customer communication
June 23, 2025 · Michael Horn
Conversational AI: the future of customer communication
Conversational AI, or conversational artificial intelligence, is a subfield of artificial intelligence that focuses on giving machines the ability to hold human...
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AI cost calculations: precise project planning
June 20, 2025 · Michael Horn
AI cost calculations: precise project planning
Artificial intelligence (AI) has revolutionised the way companies work. One of the areas in which AI keeps setting new standards is cost calculation. AI cost ca...
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Smart tools for modern tradespeople: AI in the toolbox
June 16, 2025 · Michael Horn
Smart tools for modern tradespeople: AI in the toolbox
Smart tools are digital tools designed to optimise and digitalise the work processes of tradespeople. They encompass a broad range of applications, from mobile ...
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